WORKSPACE CUSTOMER SUPPORT-Ad

We are currently hiring for a Google Technical Support Company based in Kenya for a remote work position as Workspace Customer Support.

As the Workspace Customer Support, you will remotely work with the HQ in Kenya by assisting our customers with technical problems when using our products and services. You will be responsible include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. You should be familiar with Workspace platform.

What you will do:

• Create and implement plans to increase market share.
•  Responsible for project implementation (deployment and migration), training and support of Workspace for clients.
•  Coordination of changes in line with change management policies established in the client environment.
•  Responds quickly to incidents and requests submitted to the service desk, providing resolution in a complex and fast-paced business environment.
•  Be a technical point of contact to test, plan and deploy new features and updates released by Google.
•  Review the current customer infrastructure and make recommendations for optimizing their use of Workspace.
• Provide documentation and knowledge transfer to other teams and team members.
•  Perform other job-related duties.

You will be the right fit if:

•  You have Bachelor’s degree in Business Administration, Marketing, or any related field.
•  You are familiar with the Google Workspace platform.
•  You have good knowledge of large customer groups support;
•  You have good communication and interpersonal skills;
• You have the following core attributes: curiosity, open-mindedness, Team spirit, and responsiveness;
• You have a sense of autonomy and responsibility;
•  You are able to work under little supervision and multi-task;
• You are able to adapt and be on the lookout for new ideas;
• You can speak fluently French, and English.