Recruitment of 4 Waiters

Gulf Hotel is recruiting a professional waiters/waitress to serve its clients in this busy hotel.

Location: Kigali

Key Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g., about beverages and food portions, ingredients, or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips, or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with bar and restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Skills, Experience & Educational Requirements

You will be the right fit if you have:

• At least Advanced (A2) Diploma in Hospitality Management from a reputable college or university in Rwanda is a requirement
• Professional Certificate in food safety training is an added advantage
• Fluency in English with a good knowledge of French and Swahili is essential
• Proven 2 Years work experience as a Waiter or Waitress in a hotel, bar, or restaurant
• Hands-on experience with cash register and ordering information system (e.g., Revel POS or Toast POS)
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts