POSITION: WAITER/WAITRESS

DEPARTMENT: F&B

REPORTS TO: F&B MANAGER

PRIMARY OBJECTIVE OF POSITION

The primary objective of the position is to find a skilled and friendly waiter/waitress to join our team! This position plays a big role in creating and providing the best customer experience and satisfaction. Your ultimate goal should be to provide an exceptional guest experience.

Main Job Duties and Responsibilities

Waiter or Waitress job description should contain the following duties and responsibilities:

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

QUALIFICATIONS

• High school diploma or equivalent in Tourism and Hospitality or related disciplines
• Bachelor’s Degree would be added advantage
• guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software including MS Office and booking and payment systems
• strong communication skills in English or French – knowledge of both is added advantage
• administrative skills

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision making and judgment skills
• team work
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests

Required Documents:

• Application letter
• Copies of academic qualification.
• Copies of your work experience
• Updated curriculum vitae.
• Copy of National ID.
• References (Contacts) of the previous employers

To apply for this exciting and rewarding opportunity, please forward your resume addressed to Human Resource Manager, via email on [email protected]  not later than 3^rd of November, 2023 at 4:00 PM

Only shortlisted candidates shall be contacted.  By sending in your application, you consent to Mantis Epic Hotel and Suites running a background check on your record. 

Dr. Christopher A. MUYOBOKE

Human Resourcel Manager.