Job Description
Job Profile
Job Position: Tools Administrator
Work Location: Rwanda
Division/Department: Technology – Quality Assurance
Reports to: Head Quality Assurance
Our Client is the largest mobile telecommunications infrastructure provider in Europe, Middle East & Africa (EMEA), with over ninety five percent (95%) of employees have African origin, and employs a diverse team of more than forty five thousand (45,000) people directly and indirectly through its exclusive subcontractors.
Job Purpose
| The aim of the NOC monitoring Tools administrator is to ensure that all NOC Network monitoring tools are working optimally and efficiently enabling all users to have and effective means of monitoring the Network with visibility 24/7hrs, 365 days a year. |
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The Way We Work
Our client is a customer focused, understanding that we continuously must surpass our customers’ expectations. Our client is innovative, constantly seeking new and improved ways to deliver our products and services. Our client act with integrity, being open and honest in everything we do. Our client is bold and courageous in expanding existing markets and developing new ones.
Core Values are:
- Customer Focus
- Innovation
- Integrity
- Boldness
Key Responsibilities
- Create, Modify, and Delete user accounts per request.
- Ensure all tools are functional and usable by the NOC by avoiding Connectivity issues.
- Provide Tier III/other support per request from various stake holders.
- Identify, Diagnose and troubleshoot Software failures while keeping a line of communication with impacted Users.
- Take ownership of issues with the tools and see problems through to resolution.
- Research, Diagnose, Troubleshoot and Identify solutions to resolve issues with RMS Tools
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure Scheduled Backup of Systems is carried out on all Projects.
- Ensure Systems Upgrades are done timely without disrupting Users
- Ensure proper recording and closure of all issues escalated by End Users with proper RCA
- Document knowledge in a knowledge Database and make it available in notes and articles for System Users
- Ensure all locked accounts passwords are reset on time
- Create Templates and Profiles for NOC Users on all RMS, NMS Systems
- Ensure that Changes to NOC Tools follow Change Management Process
- Ensure all NOC Scripts are running efficiently
- Ensure Daily Routine Check of all Databases used by the NOC
SUPERVISORY ROLES
- Create an enabling environment for all NOC Staff to effectively carry out their job responsibilities.
- Co-ordinate the activities and output of Tools Vendors, IT Department and Contractors handling the NOC Tools.
- Set Business objectives and monitor performance of NOC Monitoring and Performance Tools based on set objectives.
INNOVATIVE EXPECTATIONS
- Automation of data extraction processes and analysis
- Provide ideas that will improve performance.
- Consistently search for innovative ways to improve the quality of service to both internal and external customers.
- Automation of NOC Monitoring Tools
- Scripting, Database Management, Roll out of New Technologies in a new environment
KEY DELIVERABLES
- Reporting Efficiency and Accuracy.
- Internal and External Customer Satisfaction.
- Availability and Reliability of NOC Tools
- Service Continuity and Release through proper Change Management.
- Ensure accuracy and Integrity of Data Displayed on all NOC Network Monitoring Tools
MINIMUM REQUIREMENTS
- B.Sc. Electrical Electronics /Computer Science/Engineering or a related field.
- 4 years Hands On experience in Technical Support or similar role
- 2 Years in Supervisory within NOC/ISP or IT environment.
- SLA Management.
- Basic knowledge of IP Infrastructure, Oracle and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
- Scripting on various Monitoring Applications
- OSS, iManager, Netnumen, ACC, Telemetry, SUN Systems connectivity, interfaces and Protocols
- Data Management and Reporting
- Business Object Application
- ITIL Manager
- Written and Spoken Communication Skills
FUNCTIONAL COMPETENCES
- SLA Target Setting
- Computer and Information Management expert
- Data Management
- End User Support
- Problem Solving
- Reporting
GENERAL WORKING CONDITIONS
- Normal company working hours.
- May be required to work extended hours.
- On standby 24/7 throughout the year.
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Method of Application
Submit your CV and Application on Company Website : Click Here
Closing Date : 27th July, 2021.
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