Location:  Kigali  

Report to: Commercial Manager

RCS GRADE: O

Overall Responsibility

Provide quality and professional service to walk in customers in a manner that will repeat Patronage.

 KEY ACCOUNTABILITIES

•  Assists walk-in customers in a prompt, professional and courteous manner.
•  Ensures that customer service administrative tasks are completed on a daily basis.
• Maintaining the existing customer base by building customer loyalty through an efficient service,      effective problem solving and customer care, maximizing all potential opportunities for shipment and revenue growth.
•  Responsible for the handling and banking of cash, ensures that a cash control sheet completed daily
• Security Inspect 100% of walk-in and account shipments on all shipments.
• Responsible and accountable for generating direct revenue with the Service Point.
• Ensures the correct solution is provided to the customer’s enquiry and propose the most appropriate DHL offering to the customer.
• Ensures that additional services are sold to each customer and ensure customer’s buy in.
• Understand and know all DHL products and services in order to full fill customer awareness
• To effectively participate in any campaigns that drive customer growth and experience

 Minimum Requirements

 Education & experience

• A diploma/ Degree in a related discipline
• Excellent written and verbal communication skills.
• Proficient in MS Office products
• Previous retail/receptionist experience.
•  1-2 years sales experience.

Should you need clarification or have any questions regarding this process, please do not hesitate to contact [email protected]