JOB DESCRIPTION – SALES AND CUSTOMER EXPERIENCE SPECIALIST

About Us

Thousand Hills Farm is one of the largest poultry farms in Rwanda.

The Opportunity

As the Sales and Customer Service Specialist, you will report to the Managing Director and will work towards identifying business opportunities, creating marketing/sales strategies, and provide customers with world class customer service to ensure they have a memorable experience every time they work with Thousand Hills Farm.

To be successful in this role, you should demonstrate experience in sales and marketing activities and possess a “Hunter” spirit.

Responsibilities

• Generate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer base.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Conduct research activities to identify and develop new lines of business, based on consumer behavior, market opportunities, and research.
•  Perform administrative duties, such as preparing sales budgets/forecasts and reports, keeping sales records, and filing expense account reports.
• Work closely with the finance and operations team to ensure customers receive their orders in a timely manner and all payments are recorded accordingly.

Requirements

• Minimum of 2 years working experience in a sales, marketing, or operations role in a fastpaced environment.
•  Experience in the poultry sector would be considered an advantage.
• Fluency in English and Kinyarwanda is required. French and Kiswahili is a plus.
•  Bachelor’s degree in any Business related field such as: Marketing, Sales, Operations, Business Management, or Economics.
•  Ability to effectively use all Microsoft Office and G-Suite products.