Job Profile: Sales Agent

ROLE

As the Sales agent, you will be in charge of answering to customers’ and prospects’ inquiries as well as managing the company’s online presence.

What you will do:

As the Sales Agent, your key responsibilities and deliverables will include:

1. Sales and Customer Support (30%) 1. You will manage first contact with clients effectively

2. You will welcome and introduce effectively and professionally Reading Technology products to customers

3. You will actively sell and convince customers to purchase Reading Technology products

4. You will attend to and solve customer inquiries and complaints

5. You will perform any other sales activity in assistance to the Sales Executive

6. Digital Marketing (60%)

1. You will manage company’s digital marketing activities such advertisements, marketing collaterals and web site.

2. You will answer and consult all inquiries/complaints of online customers

3. Propose the implementation, adaptation or development of tools in order to optimize / boost the visibility of the company on the internet,

4. Manage the company’s social media accounts and ensure that company information and products are circulating through social media.

5. Administration (10%)

1. You will ensure the daily management of office activities such as correspondence, phone calls, filing, documentation, copies, printing, etc.

You will be the right fit if:

1. You have a bachelor’s degree in any Business related filed.

2. You have 2 years’ experience in sales and/or customer service

3. You have excellent knowledge of B2C sales speech/techniques

4. You are proficient in Microsoft Suite (Excel, Word, …)

5. You have a sense of autonomy and responsibility

6. You have good interpersonal skills

7. You are customer-oriented

8. You can speak fluently English, French and Kinyarwanda.