EASTERN COUNTRY HOTEL

KAYONZA – MUKARANGE

TEL: 0786532222

RECEPTIONIST ROLE LISTING.

ROLE: 

Receptionist

LOCATION:

Kayonza- Mukarange

DEADLINE FOR SUBMISSION OF APPLICATIONS:

20th July 2022.

SHORT LISTING AND INTERVIEW:

28th July 2022.

KEY DUTIES AND RESPONSIBILITIES:

• Receive and welcome hotel guests.
• Be well informed about the packages the hotel offers in order to ensure the hotel guest has as many options as possible
• Must be a quick and swift problem solver: often the receptionist is the first contact point between hotel guests and the hotel.
• Work hand in hand with the housekeeping staff to ensure rooms are ready and in great condition to receive guests.
• Report any maintenance issues in the rooms that need repair to hotel management.
• Must be able to keep good records at all times, this include but not limited to: Guest Check-in information, Daily room reports, and wedding bookings.
• Should be smartly dressed and in uniform when on duty.

REQUIRED SKILLS/EXPERIENCE:

• Language: Basic English (written and spoken), Fluent Kinyarwanda (written and spoken), Knowledge of French would be an advantage.
• Prior experience in Hotel services (1 year minimum)
• Education: High school diploma, Applicant with a University degree would have an advantage.
• Teamwork: Must be adept to working with a collective group.
• Leadership: Should have strong leadership skills and be able to take responsibility of all duties specified in the job description.
• Excellent relationship builder: Must be able to communicate positively with hotel guests and ensure they are warmly welcomed at all times.
• Computer skills: Should be able to use Microsoft Word and Excel as well as be able to make follow up and update the hotel’s online bookings as well as social media.
• Book keeping skills so as to be able to account for the money received as well as preparing invoices for clients.