Position Title

:

Movement Escorts – On call 

Organizational Unit

:

Operations 

Duty Station

:

 IOM Kigali, Rwanda

Type of Appointment

:

SST Ungraded Daily

Estimated Start Date

:

As soon as possible

Closing Date

:

03 April 2022

Reference Code

:

CFA 2022/03 – RW

II. Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.  IOM is dedicated to promoting humane and orderly migration for the benefit of all.  It does so by providing services and advice to governments and migrants.

Under the general supervision of the Chief of Mission, in coordination with the Operations Manager and the direct supervision of Senior Operations Assistant – Field Support, the Movement Escorts – On call will be responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:

III. Responsibilities and Accountabilities

• Undertake field support activities in an assigned area or areas, such as at the Camps, transit center, third-party facility, camp-based operation or suboffice, or in relation to transportation.
• Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).
• Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
• Assist in the coordination of transportation from consolidation points in the camps, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging, and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
• Provide regular feedback on work being accomplished to the Senior Operations Assistant and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

IV. Required Qualifications and Experience

Education

• Four years of working experience with secondary [high school] education; two years of working experience with bachelor’s degree.

Experience

• Prior Movement Operations or transportation experience is a strong advantage.

V. Languages

Required (specify the required knowledge)

Advantageous

English (Fluent)

French and Kinyarwanda

VI. Competencies

Behavioral 

The incumbent is expected to demonstrate the following values and competencies:

Values 

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces quality results and provides quality services to clients.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.

Notes

The appointment is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.