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16 Feb 2022

Monitoring Assistant at World Food Programme (WFP)

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Job Description

Career Opportunities: Monitoring Assistant_Cash Based Transfer and Complaint and Feedback Mechanism (SC-5) (157902)

Requisition ID 157902 – Posted 15/02/2022 – Short Term-SC WFP – Africa, Central & Eastern – Rwanda – Kibuye – Working Job Language (2) – PROGRAMME & POLICY

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


In Rwanda, WFP works in partnership with the Government and other stakeholders to support national priorities for achieving food and nutrition security. This is done through direct implementation of integrated programmes targeting the most vulnerable people and strengthening national capacity to design, implement and manage programmes for achieving zero hunger. Under its Country Strategic Plan (2019-2023).

  • The Strategic Outcome 1 (SO1) is designed to ensure that refugees and returnees in Rwanda always have access to adequate and nutritious food.
  • SO2 aims to ensure that vulnerable populations in food insecure communities and area have improved access to adequate and nutritious foods all year.
  • SO3 focuses on ensuring that children under 5 years, adolescents and pregnant and lactating women in Rwanda have improved access to nutritious foods and services to meet their nutritional needs all year.
  • SO4 targets smallholder farmers especially women and aims to provide opportunities for increased marketable surplus and access to agricultural market through efficient supply chains by 2030.


The purpose of this function is to coordinate WFP cash-based transfer (CBT) activities at FO level and complaints and feedback mechanisms (CFM) activities across the different strategic outcomes in the Rwanda Country Strategic Plan (2019-2023). The Monitoring Assistant will be Under the supervision of the Programme Associate at Field Office, and technical supervision of the Programme Policy Officer (cash-based transfer) based at CO – Kigali, the incumbent will be responsible for the following duties


  • Act as the first point of contact for beneficiaries reporting complaints and providing feedback to all matters concerning direct and
  • unconditional food assistance
  • Document all complaints and feedback provided by beneficiaries as per the
  • agreed formats and immediately provide appropriate responses and/or direct redress where possible.
  • Update the online (e_CFM) and check its correctness, completeness, and accuracy on monthly basis and share the CFM monthly narrative report.
  • Ensure Process Monitoring tools and all issues are entered in SUGAR CRM systems
  • Closely work with and engage partners at the field levels especially UNHCR and MINEMA to address pending litigation related complaints that delay assistance to beneficiaries particularly beneficiary registrations, family splits and reunifications, etc.
  • In addition, the MA will work closely with the UNHCR database Focal point to ensure that all CBT eligible beneficiaries appear on the monthly cash disbursement lists.
  • Regular follow up on all reported cases to ensure that the complaints documented prior have been dealt with accordingly and where no action has been taken, immediately report to the appropriate parties for further action.
  • Take lead role to inform complainants on the progress and action being taken to resolve their complaints.
  • Participate in the monthly all camp sensitization and consultative feedback meetings to among others, provide updates from the complaints desk as well as behavioural change advice to avoid some of the complaints in the subsequent future.
  • Plan & carry outreach accountability and CFM events wherever necessary
  • Support Nutrition, GFD and other WFP projects implemented in KIZIBA camp



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Capability Name Description of the behaviour expected for the proficiency level
Strategic Management Displays basic understanding of WFP’s policies and strategies to perform monitoring and/or evaluation activities and their inter-relationship.
Performance Management Applies knowledge of WFP’s performance management system to manage resources and relationships to undertake monitoring actions or deliver straightforward evaluations of operations, programmes, or processes to WFP monitoring and/or evaluation quality standards.
Qualitative/Quantitative Methodology Understand and applies an appropriate mix of established methods and data collection tools to monitoring, reviews or straightforward evaluations, in line with WFP’s strategic and operational results frameworks (metrics), WFP guidance and technical standards.
Data Analytics and Visualization Collects and summarizes programme data, including information on shipments, distribution site logistics, the status of personas in need, and beneficiaries
planned and reached for all programme assistance modalities and activities.
Programme Monitoring and Review Gathers, organizes, and provides data on programme outputs, processes, and outcomes, including distribution plans and the status, quantity, and quality of food and cash distributed and technical assistance provided.


Education: Advanced University degree in International Affairs, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: At least 5 years of experience in implementation and design of development project or humanitarian programmes operations, particularly CBT activities.

Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: French.


  • Has a proactive attitude, an ability to plan work and prioritise competing activities and ensure their completion?
  • Has worked with technical teams (i.e. programme team, refugee operation team, etc.) to implement development or humanitarian projects or programmes.
  • Has a good understanding or experience in monitoring and evaluation systems and standards and reporting findings to management team, partners, and other stakeholders.
  • Has strong interpersonal skills and ability to deal patiently and tactfully with people of different national and cultural backgrounds and to manage external partnerships.


  • Experience in beneficiary feedback systems.
  • Experience in humanitarian and development project including livelihood projects
  • Experience in providing input into policy discussions and decisions.


  • This position is open for one year with possibility of renewal, depending on fund availability and satisfactory performance.
  • WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.
  • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways.
  • All employment is decided on the basis of qualifications and merit.


The candidates should send application by the link

The deadline for receiving applications is 28 February

Qualified female applicants are especially encouraged to apply

WFP has zero-tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 28th February , 2022.

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