Do you want to do work that is impactful? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.

We have successfully piloted an electric motorcycle and battery swap network in Kigali, with motorcycles in daily operation for two years and nearly 2 million km traveled. We have successfully raised $4M in venture capital. We are and are ready to further develop and scale up our tech and scale our operations. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa’s leading electric vehicle operation, with a team of 59 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

About the role

Ampersand is growing very fast and we need support with someone assisting with IT equipment to ensure the business is working smoothly. As an IT support engineer you should have a good grasp of IT equipment like wireless extender, switches, routers, laptops etc. Your task will be to ensure these are running optimally and troubleshoot any issues that arise around them and offer solutions. You’ll also be there to support issues with laptops or printers.

An IT Support Associate  will hold the following responsibilities:

• Provide technical support in the use of personal computer hardware, and software
• Sets up and configures desktop computers, peripherals, and accounts assigning security level;
• Installs software and installs and repairs hardware and peripherals;
• Tests and debugs programs;
• Serves as a technical resource to unit;
• Administers user accounts;
• Ensure that IT equipment are running optimally and troubleshoot any issues that arise around them and offer solutions
• Support issues related to laptops and printers
• Designs and produces moderately complex reports

Minimum requirements:

• IT degree or equivalent
• Have a good grasp of IT equipment like wireless extender, switches, routers, laptops, etc
• Good understanding of networks and wireless networks
• Good understanding of routers and subnets
• Problem solver
• Enjoy helping people
• Attention to detail

Timing

ASAP

Compensation

A competitive compensation package commensurate with local market rates and experience including health insurance.

Job location

This role will be based in Kigali, Rwanda