SUMMARY OF RESPONSIBILITIES

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Conduct research on computer products in support of PC procurement and development efforts.
• Evaluate and recommend hardware products for purchase.
• Write technical specifications for purchase of PCs, networking hardware, and related products.
• Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Install and configure access control and CCTV systems.
• Develop and maintain an inventory of all computer hardware, software, and other IT equipment.
• Provide user support to computer lab users

JOB SPECIFICATION

 Education

• At least an advanced diploma or higher qualification in IT related disciplines.
• Certifications in hardware reparation

 Experience

• Minimum (4) years of working experience.
• Hands-on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals and procedural documentation.
• Ability to conduct research into PC, printers, projectors, and other hardware issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Competency Requirement Skills/Abilities:

• Able to work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues where necessary.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Excellent leadership and organizing skills
• Analytical and creative thinking
• Culturally aware and politically savvy to navigate and negotiate with international government agencies and diverse markets while handling the operational challenges of foreign markets.
• Self-motivated yet customer-focused
• Must be able to identify, creatively structure, negotiate, and execute complex strategic partnerships with a wide array of partners
• Strong written and verbal communication skills
• Committed to work independent to deliver without excuses
• Eager to learn new technologies and innovations in IT

All interested candidates should submit an application package that includes the following:

(1)  a cover letter;

(2)  a comprehensive CV giving details of three referees;

Please send your CV and cover letter, addressed to the Vice Chancellor, University of Kigali, to: recruitment@uok.ac.rw not later than 29^th October 2021, 5:00 PM.

Only applications sent via e-mail will be accepted.

Prof. Dr. TOMBOLA  M. Gustave,

 Vice Chancellor