14 Mar 2023

Human Resource Manager at Ethos

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Job Description


Ethos Attorneys and consultants is one of the leading law and consultancy firms in East Africa with an enviable assemblage of legal professionals and consultants created to provide excellent and solution-tailored legal, advisory and consultancy services to a broad clientele.

Our unique and enviable approach to law and consultancy services has been acclaimed and embraced by clients within and outside the continent. Ethos Attorneys and consultants offers variegated legal, advisory and consultancy services to individuals, companies, governments, institutions and Organizations through our repertoire of skilled, competent and professional team of legal and non-legal professionals. Law firm’s Address: KG 7 Avenue, At the Junction of KG559St and KG546 St, House 02-Kacyiru, Kigali, Rwanda, Tel: +250 784257690, e-mail: [email protected], website: www.ethos-attorneys.com

On behalf our client Church World Service Rwanda, we are looking for a self-motivated, qualified individual with passion to join the team on the position of Human Resource Manager


Position Title: Human Resource Manager (N)

Reporting to:  Country Representative Rwanda

Division :  Church World Service – Africa

Department: Human Resources

Job Location: Kigali, Rwanda

Grade Level: Grade 8, Manager, National 


Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The HR Manager is responsible for overseeing the HR function within CWS Rwanda. This includes responsibility for the organization’s recruitment, compensation, benefits, training and development, labor relations and HR administration. This position ensures that CWS Africa’s HR priorities and targets are met and that standard operating procedures are strictly adhered to. S/he will model the organizational values of CWS and will support colleagues to understand and live these values.

This position supervises HR Specialists &Officers and oversees the HR department.

Essential Duties:


  • Ensure development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for all HR related activities are strictly adhered to.
  • Conduct job function observations of HR staff to ensure compliance is met and identifies any areas of improvement or training needs.
  • Conduct regular process reviews to compare requirements vs. current processing and outputs

Data Management and Analysis

  • Closely monitor HR processes to ensure efficiency and compliance.
  • Develop and implements department specific pipeline analysis to inform workload projections and staffing and to anticipate future workloads.
  • Establish effective tracking and reporting channels to ensure efficiency across the HR department.
  • Ensure annual plan and strategic planning goals are met as communicated by the HR Coordinator.

Performance Management

  • Provide direct supervision and leadership to the HR Department, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
  • Develop and implements training modules for HR staff, in coordination with the Training unit, and ensures that staff receive adequate training, and that they are monitored and evaluated.
  • Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed.
  • Ensure establishment of performance expectations and communication, on-boarding and training.
  • Develop performance management systems that support consistency in work outputs.
  • Lead the implementation of the Performance Management policy, providing advice and support to employees and Supervisors.
  • Lead in the planning, training and implementation of key performance management activities as defined in the performance management cycle.
  • Produce periodic reports aimed at monitoring quality and compliance in the performance management policy.
  • Manage performance and development of the HR Specialist and HR Officers through setting challenging goals, providing continuous feedback, coaching, reviews and evaluations.
  • Lead the orientation process of new staff in close coordination with departments’ heads, ensuring that all new staff are aware of CWS policies and procedure and the culture of the organization.
  • Ensure all 90-day action plans and probationary evaluations are done on time, and confirmation letters issued.
  • Produce relevant reports for management decision making.

Policy and Management

  • In coordination with CWS Global HR, ensure that HR policies and practices are in compliance with applicable laws and regulations for the locations where CWS Africa operates in
  • Work with CWS Corporate Center and CWS Africa supervisors to develop best practices in human resource management and to ensure implementation in a fair, consistent and transparent manner.
  • Review and updates the local SOPs and all other human resource policies as appropriate
  • Develop a recruitment strategy for staff; coordinates interviews and hiring processes; and ensuresthatnewlyhiredstaffmemberscompleteallnecessaryHRpaperworkandreceiveproper on boarding.
  • Manage time and attendance monitoring and oversees the use of HR software
  • Conduct research and provides recommendations to CWS Africa senior management on HR policy practices and developing staffing needs.
  • Oversee the management of the employee benefits program.

HR Strategy and Systems Strengthening

  • Support in developing the Incentive Worker Management policies, to include the following topics: recruitment, development, management, salaries, benefits and separation.
  • Work with the HR Specialist and HR Officer – Talent Acquisition to develop, implement and continuously monitor the effectiveness of recruitment policy.
  • Work with the HR Specialist and HR Officer – Benefits, Compensation and Systems to develop, implement and continuously monitor cost effective employee appreciation programs.
  • Work with the HR Specialist and HR Officer –to ensure planning, designing, and overall project management of the Duty of Care Initiatives and develop the policies.

Workforce Planning:

  • Coordinate with hiring managers to identify staffing needs in different areas and departments
  • Communicate regularly with hiring managers and key stakeholders to understand current and future hiring needs and put in place the necessary measures to complete on these.


  • Support the end-to-end Recruitment Cycle (post vacancies, short-list CV’s, arrange interviews, maintain candidate employment applications, conduct reference checks, extend offers, send regrets letters to unsuccessful applicants, update recruitment report, etc.)
  • Conduct interviews for all positions within the organization.
  • Determine selection criteria for candidates by liaising with managers and other members of staff.
  • Focus on key areas of the recruitment process such as gender, diversity and inclusion principles, communication throughout the recruitment process and the candidate journey, to ensure that.

CWS portrays a positive and attractive employer brand.

  • Manage the internal recruitment process to the policy deadlines.
  • Build and review CWS internal channels of recruitment, through the HR system, social media channels and other software, to ensure CWS reach is maximized.
  • Review the entire end to end recruitment process on a regular basis and suggest areas of improvement.
  • In collaboration with Hiring Manager and HRO Recruitment, manage compensation negotiations with selected candidates

Recruitment materials

  • Review job descriptions in accordance with organization standards and general best practice.
  • Review and amend interview assessments to ensure that they are adequate and serve the purpose of identifying the best candidates for each role.
  • Review and amend interview guides, ensuring the structure and questions provide the hiring panel with the opportunity to identify the best fit for the role and the organization.
  • Contract Management
  • Develop and disseminate offer letters and contracts to successful candidates.
  • Work with the HRO Talent and acquisition to ensure the staff contracts are up to date.
  • Ensure an on boarding program which is vital for improving employee retention rate.
  • Oversee the on boarding program for all new hires
  • Ensure the new hires have mentors

Staff Care

  • Monitors and ensures a safe, healthy and professional work environment.
  • Ensures direct reports are accessing and using their benefits appropriately including leave.
  • Actively support staff by promoting safe space, open-door and the escalation policy.
  • Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.



  • Eight (8) years’ work experience is required
  • Two (2) years of direct supervisory experience
  • Proven experience managing working in an HR management capacity with large multi-cultural teams.
  • Knowledge of Rwanda labourlaws and customs required.
  • Work permit experience preferred.
  • Experience with overseas processing or US refugee resettlement preferred.


  • Thorough knowledge and comprehensive understanding of U.S. and Rwanda Labor Law and retirement benefits rules and regulations preferred;
  • Demonstrated knowledge of performance management systems and performance evaluation
  • Exceptional interpersonal communication skills;
  • Strong organizational and time management skills;
  • Computer literacy, with a strong emphasis on Microsoft Excel and Outlook

Education & Certifications:

  • Bachelor’s Degree in Human Resource Management or related area with post graduate qualification/certification in Human Resource Management, or four (4) year’s additional work experience in lieu of a Bachelor’s degree.
  • Master’s degree is preferred


  • Work and make decisions independently and contribute to overall operations at management levels
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated.
  • Maintain a high-performance standard with attention to detail, completing tasks within set timeframes;
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyze and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high-performance standard with attention to detail;
  • Work independently and contribute to overall operations of CWS Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Be flexible with changing of daily duties as needed.

Important Requirements:

  • Strong English communication skills, both oral and written
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

  • COVID Vaccination is required for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa
  • This position is based in Kigali, Rwanda
  • This position requires use of laptops at all time; competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational criminal check is required before the start of employment.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

Method of Application

All interested individuals must apply online and send their cover letter, a detailed CV and their notarized academic documents in one PDF formant document to [email protected]

Application deadline is: March 30, 2023 at 5:00pm Rwandan time.

Only shortlisted candidates will be contacted.

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