Health Service Designer

JOB DESCRIPTION

 ABOUT YLABS

YLabs (ylabsglobal.org) designs programs that address the key health challenges facing disadvantaged youth. We work with governments and partner organizations to create, evaluate, and scale solutions designed with young people that address the key health, economic, and social challenges facing today’s youth. We bring a unique mix of human-centered design (HCD), impact evaluation, adolescent medicine, and implementation know-how to the global problems facing youth. Founded, in 2014, our work has received international innovation awards from the Bill and Melinda Gates Foundation and the Packard Foundation.

JOB SUMMARY

We are seeking a Health Service Designer for an exciting role with YLabs to support the CyberRwanda project, a youth-facing digital platform that combines an edutainment webcomic, with family planning and reproductive health and economic empowerment information and online ordering of contraceptives and other pharmaceutical products. You will play an integral part of our team in building good relationships with the pharmacy providers, schools, and contributing to the success of our online order function. This is a great opportunity to gain experience in the human-centered design approach, while working to improve access to health services for youth.

 CORE RESPONSIBILITIES

• Work closely and build strong relationships with pharmacies and schools to help improve the CyberRwanda experience for youth customers and pharmacy staff. You will be their first point of contact with project support.
• Support user experience data collection, analysis, and insight generation through regular check-ins and conduct interviews with youth, pharmacists, and school professionals to determine how to improve CyberRwanda.
• Support in developing and administering training for healthcare providers in core reproductive health topics and using CyberRwanda, and advocating for youth perspectives with health care providers
• Monitor feedback from CyberRwanda youth users and pharmacists through our web platform and recommend important changes.
• Help the team develop project improvements and innovations to enhance the user experience for young people and pharmacists and help ensure we meet project goals.

 YOU HAVE:

• A passion for addressing issues facing youth and working with youth to address challenges, especially surrounding health
• A background in public health, sexual reproductive health, healthcare, human centered design, and/or qualitative research methodologies
• 3+ years of work experience in a professional environment, or relevant training
• Excellent writing and speaking skills
• A strong communicator, particularly with those from different backgrounds and culture
• Detail-oriented, observant, and eager to learn
• Comfortable with technology, such as digital learning and using new platforms
• Interest in using HCD and youth-driven approaches to developing solutions
• Fluent in Kinyarwanda and English
• Eligibility to work in Rwanda

 LOCATION

This role is based in Kigali, Rwanda. Given the current circumstances due to COVID-19, our office is subject to occupancy guidelines and much of the work will be conducted remotely.

 BENEFITS

YLabs Rwanda covers 100% of your insurance premium and offers a competitive vacation policy.  Salary range: RWF 15,000,000 to RWF 19,875,000, commensurate with experience. This is a 24-month fixed term contract with the possibility of renewal.

To apply, send a resume and cover letter to [email protected] with the subject line “Health Service Designer - Rwanda”. All your information will be kept confidential according to EEO guidelines. All YLabs offers of employment are conditional on a satisfactory background check and criminal record clearances.

ABOUT YLABS’ COMPENSATION

YLabs adheres to Project Fair’s principles and standards to establish equity in pay with the overriding principle of “equal pay for work of equal value” outlined in the Sustainable Development Goals. All salary ranges are based on a level within the organization and are competitive to regional and national salary benchmarks, based on the respective office location.