ABOUT ZURI

Zuri is the leading Hair & Beauty company in Central Africa with operations and Hairbars across Uganda, Rwanda, DRC and Congo. Zuri’s vision is to unlock African women’s potential by building the next generation hair & beauty platform to bring together leading products, expertise, technology and a community of passionate customers that will boost African women self-confidence to turn their ambitions into actions. We are looking for a Hair Bar Manager for our Hair Bar (salon) in Kigali.

GENERAL MISSION

Under direct supervision of Country Manager, the Hair Bar Manager organize and oversee the operation of the Hair bar (HB). Responsible for hiring and training staff, promoting high levels of customer service, advertising their services, and ordering and selling hair or beauty products. He performs administrative duties, business planning and processing transactions. Lead the team to provide excellent services, maximize profit with customer satisfaction.

MAIN RESPONSIBILITIES

• Ensure day-to-day salon operations run smoothly.
• Account for and report profits and expenses of the HB
• Prepare and maintain sales, inventory, and customer reports.
• Produce consistent weekly and monthly revenue reports and other ad ’hoc reports.
• Perform inventory Hair bar products by maintaining records of stock quantities on hand and ordering replacement items.
• Produce consistent monthly and weekly inventory report.
• Resolve customer complaints and provide solutions to staff disputes.
• Ensure the customer happiness experience in the Hair bar.
• Schedule staff to ensure adequate coverage for the salon’s needs.
• Manage staff, their performance, behaviors, and quality of customer services provided in line with the values of the company.
• Interview, hire and train salon staff in procedure, policy, and health regulation.
• Manage the execution of the commercial and social media activities.
• Ensure that the salon environment meets cleanliness and hygiene standards.
• Ensure that staff compile with health and safety regulations

REQUIREMENTS

Required profile:

• University diploma
• Proven experience as Hair salon manager or similar role in the beauty industry
• Additional certification in cosmetology, Beauty therapy or relevant filed is a plus.
• Good understanding of French (spoken and written).

Knowledge:

• Demonstrated knowledge of the Hairdressing and products, up to date with hair trends
• Knowledge of the beauty industry  and customers needs.
• Familiarity with social media

Know how, expertise:

• Basic knowledge of Microsoft office (Excel, word, etc.) and computer software
• Strong communication, interpersonal skills, and relationship-building skills
• Solid organizational skills with the ability to manage shifts and appointments.

Know how to be soft skills:

• Excellent Customer service skills
• Bright smile, positive mood and proactive
• Stress resistance

Managerial Knowledge:

• Demonstrated experience in supervision/management and leadership.
• Ability to manage a team.
• Ability to identify problems and provide recommended actions to hierarchy