RESPONSIBILITIES
• Answering incoming telephone calls; determine purpose of callers, and forward calls to appropriate personnel and department
• Reception duties; ensuring proper hospitality of guests and filling visitors’ book,
• Scheduling appointments
• Directing visitors by maintaining employee and department directories.
• Ensuring a safe and clean reception area by complying with procedures, rules, and regulations.
• Receiving all incoming mail; open and date-stamp all general correspondence and route them to relevant departments
• Managing and maintaining security and telecommunications system
• Notifying appropriate couriers of all pick ups
• Organizing and maintaining files and records; update when necessary
• Assisting other staffs as may be necessary
• Performing other relevant job responsibilities.

ROLE COMPETENCIES
• Attention to details
• Multitasking
• Organized and detail oriented.
• Excellent organizational and multitasking abilities.
• Problem solving ability
• Neat and professional appearance
• Ability to stay calm under pressure
• Ability to work in flexible hours when necessary.
• Ability to maintain detailed and accurate records.

 
REQUIRED SKILLS
• Customer Service
• Interpersonal skills
• Communication skills; verbal and written.
• Computer skills: Email, Microsoft Office programs and Management software
• Good understanding of office administration and basic bookkeeping practices.

JOB MINIMUM REQUIREMENTS
• A bachelors’ degree in Administration, Management, Communication or any other related field.
• Must be proficient in English and Ikinyarwanda

EXPERIENCE
• Minimum of 1 year of relevant work experience