VACANCY ANNOUNCEMENT

FIELD OPERATIONS AND LOCATIONS HEAD

 (Job Ref: SOS CV RWANDA 01/2021)

Position:                                     Field Operations and Locations Head

Type of contract:                         Permanent

Working location:                       Kigali/ National Office, Kayonza

Direct supervisor position: Director of Prigrammes, SOS Children’s Villages Rwanda

SOS Children’s Villages Rwanda is part of a Federation of more than 120 National Associations (NA), that make up SOS Children’s Villages International. The latter is the world’s largest non-governmental organization focused on supporting children without parental care and families at risk. SOS Children Villages Rwanda was established in 1979 and currently operates from four Programme Locations: Kigali, Nyamagabe, Gicumbi and Kayonza.

 Job Summary

The role of Field Operations and Locations Head is to help improve organisational efficiency, particularly in the area of administrative, financial and programmatic operations at locations. The key duties and responsibilities include overseeing the collection, analysis and reporting of data; overseing and helping teams to achieve business goals; and managing the development and execution of operational procedures. In addition, s/he is responsible for developping and monitoring dashaboards to measure locations business and assisting with planning, budgeting and reporting. The Field Operations and Locations Head supports the Programs Director in the implementation of a quality assurance system within SOS Children’s Village Programmes including monitoring and evaluation, he supports the locations in financial management, procurements, meet reporting both programmatic and operations deadlines. As a member of the National management team, she/he shares good practices and experiences with colleagues from all departments.

Detailed responsibilities:

• Support programme locations in improving and maintaining a compliance culture with existing operational policies, processes and procedures
• Assist programme locations to increase capacity in high quality reporting and meeting agreed on deadlines
• Create work-plans for field teams in collaboration with Heads of Locations and their subordinates to execute against work-plans and productivity targets
• Provide weekly reports to track productivity and quality of service; own course correction if metrics are slipping feedback back to beneficiaries.
• Formulate a plan for targeted monitoring/engagement while in the field supervision and monitoring the result on the field.
• Identify gaps in organizational chart and propose solutions to programs director
• Run performance reviews for direct reports and build their capacity to do the same for Field Officers
• Providing reports and information in a timely and accurate manner
• Assist in the hiring and training of new Field Officers and Locations programs coordinators for the new project
• Anticipate areas of risk and create mitigation plans especially in SOS CV Locations offices (e.g. coordination on complex research partnerships, slow-downs from pilots, etc.)
• Assist Programs Director with response to “crisis” events (e.g. refusals, government shut-down, etc.)
• Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience by identifying key opportunities and executing on various initiatives
• Provide oversight on training plans, personnel management, and resource management. Support locations with performance management of field human resources,
• Fill knowledge gaps through additional training and professional development programs
• Follow-up on how locations implement internal and external audits recommendations and other assessments findings
• Perform programme related analysis and policy issues associated with recover and resilience for agile operations
• Provide support in the analysis of procurement procedures and sources of suppliers for all locations
• Perform in-depth analysis of project requirements and facilitate linkages between programmes and other functions (Finance, HR, FDC)
• Collect, analyse, and communicate operational dashboards to ensure cross-functional teams work
• Support the locations in developing detailed operational plans and associated documentation
• Create a comprehensive tool set for supervision of programme operations and field work. Review and develop new operation policies in line with international internal & external guidelines.

Required experience and qualification:

• At least a bachelor’s degree in project management, development studies or business administration
• At least 5 years work experience with at least 3 years in managing field/branch offices in a reputable organisation
• Proven leadership and people management skills, with at least 3 years management experience.
• Positive and professional approach. Ability to work independently, self-organise, bring initiative, fulfil commitments and meet deadlines
• Good written and verbal communication skills, including written and spoken English and the ability to communicate at multiple levels in the organisation
• Well-developed facilitation, group leadership and presentation skills
• Computer literacy (MS Word, Excel, PowerPoint, Access)
• Able and willing to travel within country
• A team player who is culturally astute, respectful and tolerant

Competencies:

• Knowledge of social development issues, such as children’s rights
• Strong planning, organisational and problem-solving skills
• Ability to work effectively in a multi-site organisation with a matrix structure and a geographically-dispersed team.

• Ability to work under pressure and on short deadlines.

• Matured candidate with good analytical skills

If you believe you are the right candidate for the above position, please send your detailed application (including application letter, CV and copies of education qualification) and an employment application form well filled in.  (Available at the National Office).

NB: This position is open for Rwanda nationals only and the applications from qualified women are strongly encouraged.

Applications that are late, or do not have CV or certificates attached, will be disqualified.

Only shortlisted candidates will be contacted.

All applications should be submitted not later than 30 April, 2021 by latest 17:00 hours Kigali time to [email protected] with a copy to [email protected]  Late applications will not be accepted.

Done, at Kigali on 21^st April 2021

Jean Bosco Kwizera

National Director