Canal+ Rwanda

Canal+ International is a subsidiary of Canal+ Group (Group Vivendi). Canal + offers bundles of pay TV Channels throughout the world in more than 40 countries in Sub-Saharan Africa, the Caribbean, the Pacific South and Asia.

In Africa, CANAL + INTERNATIONAL is active in more than 20 countries, distributes more than 200 channels via satellite to more than 4.5M subscribers in Africa.

Role: 

As the Customer Success Officer, you will be responsible of marketing actions plan for the improvement of the renewal rate.

What you will do: 

• Assisting in the marketing deployment of action plans to improve renewal rate, upgrade and win back; 
• The monitoring of payment platforms (Telco / Bank / REX); 
• Prospect, create and monitor renewal physical points; 
• Challenge renewal physical points; 
• Share marketing offers and promotions with sales teams (including training); 
• Insure the good providing of renewal communication material on POS; 
• Update performance monitoring tools (Business Review etc.); 
• Collect and share information about competition (competitive intelligence). 

You will be the right fit if: 

• You have a Bachelor’s degree in Sales and Marketing, Business Administration or any related field; 
• You have data-analysis skills; 
• You are customer-oriented; 
• You have a sense of autonomy and responsibility; 
• You have good interpersonal skills and team spirit; 
• You are innovative and pro-active; 
• You are proficient in Microsoft Office (Word, Excel);  
• You can speak fluently English and Kinyarwanda (good French is a plus). 

The deadline for receiving applications is  July 7th, 2020. 

Please note that we will only contact short-listed candidates. 

Submit your CV and Application on Company Website : Click Here

Closing Date : 7th July, 2020.