JOB TITLE: CUSTOMER SERVICE & PRICING

JOB LOCATION: KIGALI – RWANDA

COMPANY NAME:  FAST CFS CARGO SERVICE LIMITED

DOMAIN: SHIPPING, TRANSPORT & LOGISTICS

OVERVIEW 

We are logisticians, we are FastCFS. Facilitating the logistics with our own assets and experienced staff, FastCFS has hands-on experience of 15 years in international freight Industry. With offices in destinations like U.A.E, Rwanda, Ghana, Zambia, Uganda, Tanzania, Burundi, Congo, Malawi, India, and China, we enhanced our capability to expedite any logistics requirements with the support of global freight forwarding networks.

ROLE PURPOSE (PRIMARY FUNCTION)
Your primary responsibility in this role will be to establish and enforce pricing guidelines for our products. You will closely watch the market and develop a strategic pricing plan to ensure we remain competitive while still making a profit. You will also provide sales & Customer support to our team to make sure that their invoicing and purchase order procedures are all in line with your guidelines.

ROLES AND RESPONSIBILITIES:

• Responsible for Pricing – Sea and Air (Import & export) – Liaising with the Shipping lines, airlines, overseas agents for procuring the best rates.
• Monitoring the shipments on a daily basis and updating the status of shipments to respective Sales / Customers / Overseas agents on the shipment status.
• Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Continually reviews freight costs, transportation rates, and/or the prices of products to keep costs down where possible
• Respond to all requests for quotes from Fast CFS In-house teams in Dubai and Africa within 24 hours from initial receipt
• Quote international airfreight & ocean freight for enquires received from customers, overseas agents & overseas branches

REPORTS DIRECTLY TO: Head of Sales

KEY RELATIONSHIPS: Operations, Sales, Branch offices, Accounts, and Warehouse

EXTERNAL: Customers, Shipping Lines, Overseas Agents, and Vendors

SKILLS AND QUALIFICATIONS

• Writing skills, reporting skills, Microsoft office skills, time management, verbal communication
• Language: Fluent in written and spoken English
• Expected Start date: Immediate
• Job type: Full-time
• Salary: Industry standard
• Schedule: Day shift 08.00 am to 05.00 pm
• Experience: Minimum of 2-3 years of experience in customer support/pricing in freight forwarding.
• Education: Bachelor’s (preferably in shipping/logistics/maritime)