Location:   Country Office  

Report to:  Head of Customer Service 

RCS GRADE: O

Overall Responsibility 

The Customer Service agent is responsible for answering customer calls and inquiries, ensure customers bookings are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

Responsibilities:

• Handling calls
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Ability to sell the DHL products and value added services.

1.Qualifications: Bachelor’s Degree in  Mass communication or other related fields.

2. Languages: Fluent in Kinyarwanda, English and French.

Should you need clarification or have any questions regarding this process, please do not hesitate to contact Anne Kareba ([email protected])  OR  [email protected].