EXTERNAL ADVERTISEMENT

King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education, and research”.

This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.

The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

King Faisal Hospital Kigali is looking for suitable candidate to fill the following position:

POSITION: Customer Care Officer (2)

COMPETENCY REQUIREMENT

EDUCATION AND EXPERIENCE

• He/she must have a minimum Diploma (A1) in Hospitality Management, Marketing, Communication, Health Care Management and any other related Fields.
• A minimum of two (2) years’ experience in Hospitality management preferably in a hospital setting.

SKILLS AND ABILITIES

• Deep knowledge of work processes and or procedures such as daily patient care tasks, planning and organization.
• Basic computer knowledge.
• Excellent verbal, written and interpersonal skills.
• Disposition, courtesy enthusiasm, cooperation, sincerity as they affect fellow workers and others.
• Make clients and their needs a primary focus of work and actions .This includes clients that are both internal and external to the hospital.
• Gives out information and ideas in a clear and concise manner,

KEY RESPONSIBILITIES

• Retrieval of all patient records in advance of the booked appointment.
• Appointments to be noted either in the appointment book or on a data base if used.
• Constant contact maintained with patients, receptionist and clinical staff to ensure smooth flow through the department and to be able to warn the patient if there are anticipated delays.
• A data base of complaints maintained in order to identify bottlenecks or other problems so that these issues can be addressed.
• Awareness of the functioning of the hospital, transport networks, pharmacy policy and procedures.
• Awareness of the policies and procedures governing the outpatient and emergency medical departments.
• To ensure that results of all waiting times surveys analyzed and reported to the customer care manager.
• Wheel chairs are cleaned and the footrests are in place.
• Adherence to all health and safety policies and procedures
• Compliance with infection prevention and control policies and procedures maintained
• Ensure that directions for patients are adequate and maintained for example colored lines/stripes/painted footsteps for patients to follow different wards areas.
• Patient and personnel fire and emergency evacuations practiced annually.
• Monitor all exists for obstacles, boxes and vehicles blocking the free flow of people exiting that area.
• Filing to be completed daily.