Corporate Relationship Manager 

Grade: Manager

Job summary

Position Summary: 

The purpose of the role is to build and manage rapport with corporate clients through developing and maintaining a proactive customer advisory relationship management that includes effective consultative selling and structuring of solutions for potential or existing Corporate customers in line with the set targets, service standards and strategic objectives of the Bank aimed at growing the assets book.

JOB REQUIREMENT

• Bachelor’s Degree in Business Administration, Banking, Economics or other related field;
• Minimum of 3 years’ experience in a Banking Business development role;
• Good leadership skills;
• Sufficient knowledge of modern management techniques and best practices;
• Personal qualities such as:  autonomy, dynamism, efficiency and efficacy;
• Ability to work under minimal supervision
• Excellent oral and written communication
• High level of creativity and innovation
• Good planning and organisation skills
• Excellent analytical skills
• Good problem solving and analysis
• Excellent relationship building and networking

Key Responsibilities:

Business Development

• Implement effective sales and generate monthly sales performance reports in line with the set targets
• To drive and monitor the growth of the loan book of the bank and initiate key strategies of driving the business.
• Actively market and effectively generate leads, create and periodically update customer databases for potential and existing corporate customers and recommend financial solutions based on customer value.

Client Relationship Management

• Plan and implement customer relationship management training/sensitization programs for bank staff in line with customer expectation, the identified training needs and the bank`s customer service strategy.

Client Relationship Management

• Plan and implement customer relationship management training/sensitization programs for bank staff in line with customer expectation, the identified training needs and the bank`s customer service strategy.
• Conduct periodic visits or meetings to achieve understanding of their business needs intended to build a loyal corporate customer base.
• Recommend, procedural, process, and policy changes required to meet corporate customer expectation/needs and generate periodic status reports.
• Maintain an updated database for the potential Customers and give direction to branches on the key revenue generating strategies of the bank.

Branch Coordination

• Work with branch management and staff to implement and monitor a system of ensuring continued compliance with Know your Customer and risk management policies in line with bank procedures.

• Direct all operational aspects at the branch including Branch operations, customer service, human resources, administration and marketing of Bank Products and services

Policies and Procedures

• Implement and monitor the bank policies at branch level to ensure consistent application by all staff and where polices have not been applied corrective measures are taken to mitigate risk and exposure.
• Review coordinate, monitor and authorize all processes of account opening, reactivation, adjustment, transfer and closure of all accounts in line with bank policies, kyc guidelines and anti-money laundering guidelines

Key Responsibilities:

Strategy and Planning

• Participating in the strategic planning and budgeting process of the department
• Participating the marketing and promotion Campaigns
• Manage and train the staff in different sectors and areas;
• Represent the Bank at networking activities