Client Support Executive

Job Information

• FunctionCustomer Support
• CityKigali
• CountryRwanda

Job Description

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your challenges

• Respond to customer enquiries and concerns by live chat and email.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.

Our team

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

Requirements

• Willingness to work in rotating shifts, weekends, and public holidays
• Excellent spoken and written English communication skills
• Proficiency in French

What’s good to have

• University degree in communications, IT, or any related fields
• Practical experience in technical customer support
• Experience in the financial services or IT industry
• Proficiency in other languages

Benefits

• Growth-inducing challenges
• Productive and cooperative work atmosphere
• Career progression opportunities
• Market-based salary
• Annual performance bonus
• Casual dress code