• Assist in ensuring continuity of best practice in change management process, executed Technology department by preparing the organization for change to realize maximum benefits & ROI and to mitigate any negative impacts to the organization.
• To coordinate the implementation of common Business Continuity/Disaster Recovery processes, evaluate, recommend, and implement approved Disaster Recovery strategy.
• To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales.
• Developing change management plans for projects and/or change initiatives.
• Evaluating the impact of planned organisational change.
• Identifying risks and developing risk mitigation tactics.
• Identifying and managing anticipated resistance to change.
• Leading change management work streams with a structured methodology / process.
• Supporting development of communications relevant to change initiatives.
• Providing coaching and training to employees at all levels.
• Defining success metrics and measuring performance against these.
• Providing reporting and other updates to management and project teams.
• Receives, logs and allocates a priority to all requests for changes that are totally impractical.
• Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
• Decides which CAB members will come to which meetings, who gets specific RFCs depending on the nature of the RFC.
• Convenes urgent CAB or ECAB meetings for all urgent RFCs
• Chairs all PRE/CAB and ECAB meetings.
• Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place.
• Issues change schedules.
• Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
• Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed.
• Reviews all outstanding RFCs.
• Analyses change records to determine any trends.
• Perform and analyze disaster simulations for the prompt restoration of services.
• Investigate current performance areas of IT Systems disaster recovery infrastructure and identify bottlenecks and develop ideas for performance improvements and implementation.
• Input into the DR Plan and execute in line with agreed schedule.
• Drive and close of all DR related project and operation activities.
• Track and monitor the implementation of changes that may impact Business Service Continuity
• Ensure all disaster recovery databases and file systems synchronization are up to date. Drive to closure where issues arise with systems that are not in-synch
• Develop, track, and report all operations issues as it relates to Business Service Continuity
• Ensure all failover tests, dry runs and back/up recovery activities are up to date.
• Support in the tracking of all IT related Risk, update Risk Register accordingly
• Ensuring that the Disaster Recovery facilities and services are in ready state to always sustain the business and in the event of a disaster with the same level of services and availability.

Job Requirements

• First Degree in information Technology or Equivalent in a relevant Discipline
• ITIL V4 Certified
• Minimum of three years relevant work experience in Telecom industry would be an added Value