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8 Jul 2020

Campus Operations Manager at University of Global Health Equity (UGHE)

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Job Description

University of Global Health Equity (UGHE)  Butaro, Rwanda


Campus Operations Manager

University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change-makers who strive to deliver more equitable, quality health services for all.

Job Title: Campus Operations Manager
Reports to: Director of Campus Operations and Community Engagement

Location: Butaro, Rwanda

Position Overview: Reporting to the Director of Campus Operations (DCO), the Campus Operations Manager (COM) is responsible for a range of activities in overseeing the day-to-day campus operations of the campus. Main responsibilities include hospitality (ie dining, cleaning, and accommodations), warehousing, supply chain, and logistics, program support, transport, among others.

Operations Management

  • Assist the DCO in operating the Butaro campus each day in an efficient, safe, and cost-effective manner.
  • Oversee main services on campus including dining, cleaning, campus waste disposal, warehousing and accommodations.
  • Provide program support to academic teams throughout the duration of the school year as well as during special programs and events.
  • Coordinate with other campus operations team managers to ensure the operations department is supporting each team to meet their required functions.
  • Work with campus leaders to set monthly priorities and determine key tasks.
  • Manage staff and create feasible work plans that harmonize with one another.
  • Coordinate with other UGHE departments to support the academic, research, and other programmatic activities hosted on the Butaro campus.
  • Create a technical Campus Operations Manual for all functions along with accompanying Standard Operating Procedures.
  • Collaborate with the DCO and Senior Leadership Team (SLT) to continually develop and improve campus operational systems to better meet the needs of the residents.
  • Participate in annual and strategic planning for UGHE’s operations.
  • Support fundraising and other guest visits to the Butaro campus.
  • Provide support as needed to all other managers on the operations team.
  • Hire, train, and supervise all employees and other direct reports necessary to meet the campus operations requirements.
  • Communicate regularly with operations managers and officers of other universities to cross-share information and troubleshoot.
  • Report to the Director of Campus Operations and Community Engagement with timely updates on current operations

Supply Chain & Logistics

  • Assist the procurement team to create and manage systems to ensure an efficient campus supply chain system that minimizes stock-outs and waste.
  • Assist in contract negotiations for procurement selection as well as support the procurement team in local and international procurement of consumables, equipment, and imported goods in relation to this program.
  • Work with procurement to ensure that UGHE’s procurement is sourced from the Butaro District as much as possible.
  • Actively partake in weekly calls with the Boston and Kigali Supply Chain team carrying out international procurement for the Butaro campus.
  • Serve as the primary point person for organization logistics, working across the team to optimize the use of vehicles and staff.

Community Relations

  • Meet with the Community Advisory Council in Burera District to build and maintain excellent relationships with our neighbors in the cell, sector, and district.
  • Coordinate with local and national authorities to ensure that the Butaro campus is in compliance with all legal and regulatory requirements.

Financial Management

  • Monitor and review monthly spending against budget.
  • Supervise the implementation of budget lines in accordance with rules and regulations, and in coordination with DCO.
  • Develop a fluent understanding of operations components of a budget and make day-to-day spending decisions within decided upon guidelines.


  • Minimum of three years of work experience in operations, leadership, hospitality, hotel management, supply chain, logistics, project management or other related fields.
  • Bachelor’s degree required; Master’s in related field strongly desired
  • Experience managing complex operations in a resource-limited setting.
  • Knowledge and experience in higher education, hotel management or global health is strongly preferred; knowledge and experience in both is desired.
  • Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
  • Ability to serve as an external representative to government officials, UGHE partners, and donors.
  • Ability to live in Butaro full time (including weekends as needed) required.
  • English and Kinyarwanda proficiency required; French knowledge highly preferred.
  • Excellent organizational skills; ability to manage complex projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
  • Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
  • Demonstrated poise, tact, integrity, and professionalism.
  • Interest in social justice strongly desirable.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 8th August, 2020.

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