Branch Manager GICUMBI & KAMEMBE

Grade: Manager

Job summary

Position Summary:

To coordinate and supervise all areas of operation and business development at the branch by implementing strategies that increase productivity and enable the achievement of targets. He/she manages staff, fosters a positive working environment, ensures customer satisfaction and proper branch operation.

JOB REQUIREMENT

·Bachelor Degree in Business Administration or in other related field

·At least (5) years in business development in a financial institution. Prior experience in supervisory position would be an added advantage

·Sufficient knowledge of modern management techniques and best practices;

·Ability to meet sales targets and production goals;

·Familiarity with industry’s rules and regulations;

·Excellent organizational skills;

·Results driven and customer focused;

·Leadership and human resources management skills;

·Fluent in English

·Hands-on approach to work

Key Responsibilities:

Portfolio Growth

·coordinate sales drives, campaigns and other opportunities to increase the retail portfolio of the branch

·Develop and manage deposit and loan portfolio

·plan, implement and monitor growth and quality of branch credit portfolio and the bank business plan.

·conduct field visits and carry out the verification of loans to improve branch portfolio management.

Risk Management

·Lead the management and implementation of Bank Risk management policy in the day today operations of the Branch

·Manage and ensure the reduction of NPL’s for the Branch;

Leadership

·Provide leadership to Branch staff by providing training, coaching; development and performance management

·Direct all operational aspects at the branch including Branch operations, customer service, human resources, administration and marketing of Bank Products and services

Policies and Procedures

·Implement and monitor the bank policies at branch level to ensure consistent application by all staff and where polices have not been applied corrective measures are taken to mitigate risk and exposure.

·Review coordinate, monitor and authorize all processes of account opening, reactivation, adjustment, transfer and closure of all accounts in line with bank policies, kyc guidelines and anti-money laundering guidelines

Key Responsibilities:

Budgeting and Work Planning

·Plan and coordinate the budgeting process, monitor performance on a regular basis and initiate corrective action.

·Develop and implement branch work plans that reflect and contribute to the strategic plan ensure that all targets have been planned for and work activities defined to contribute to business growth.

Reporting

Prepare and present daily, weekly, monthly and quarterly performance reports to supervisors and internal stakeholders so as to communicate progress, highlight issues that may require resolution and effectively ensuring that the branch performance is on target

Customer Service

·Create a conducive customer service environment by building strong business relationships with the customers which result in trust, confidence and contributes to retention and brand loyalty.

·Create a platform to receive customer feedback and address customer complaints

Security

Coordinate and work with the security officer to ensure that the branch security processes and procedures are closely followed by all staff avoiding breach in security and endangering the lives of staff and customers