Job Summary:

We are looking for an Administrative, Operations & Human Resources Administrator to support the daily operations of our company.

To be successful as an operations administrator you should be able to oversee and ensure smooth and efficient daily operations and have gained experience in human resources management. Ultimately, a top-notch operations administrator should be highly organized and thrive under pressure.

Supervisory Responsibilities:

• None

Duties/Responsibilities:
Administrative & operation tasks

• Drafting and mailing customer correspondence and newsletters
• Takes minutes during company meetings
• Organizing events, scheduling meetings, and making travel arrangements
• Managing the maintenance of office and facility equipment
• Proofreads documents and correspondence produced by staffs (English)
• Prepares presentations (Power Point), procedure documentation and other relevant documents
• Tracks operational deadlines for work related to customers including follow-ups
• Prepares customer invoicing

HR tasks

• Consistently supporting in recruiting excellent staff
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff
• Resolving conflicts through positive and professional mediation
• Developing clear policies and ensuring policy awareness
• Creating clear and concise reports
• Giving helpful and engaging presentations
• Performance management (objectives, reviews etc.)
• Handling workplace investigations, disciplinary, and termination procedures
• Processes required paperwork for employees (jobs descriptions, insurances, salary increases, and other related employment matters)
• Assist with preparation of human resource reports such as attendance, performance reviews etc.
• Manages company wide learning and respective tracking of progress
• Tracking of time sheets of employees
• Performs other related duties as assigned

Required Skills/Abilities:

• Excellent organizational skills and attention to detail
• Extensive knowledge of office management systems and procedures
• Ability to operate general office equipment
• Excellent written and verbal communication skills
• Ability to type 60 words a minute
• Proficient in Microsoft Office Suite or similar
• Ability to maintain confidential information

Education and Experience:

• Bachelor degree
• Administrative and HR experience preferred