KIGALI UNIVERSE Ltd.

Job Description

Job Title: Waiter/tress

Location: Kigali-Rwanda

Reports to: Restaurant Manager

Department: Operations

Job Purpose

In this role, you will primarily be responsible of greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. You should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Passionate , eager to learn with a positive attitude
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills both verbal and written English, French is a plus
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

CORE VALUES & COMPETENCIES

Blow Away the Customer:

• I care and work towards exceeding the expectations of my customers;
• I am proactive and deliver unique and everlasting memories for our customers;
• Develop Passionate and Committed People;
• I am committed to being thoughtful towards our colleagues;
• I am passionate about my role;
• Continuously Strive for Perfections (good enough never is);
• I constantly seek new ways and ideas to improve what I do;
• I am inspired to make a difference;
• I am honest and fair;
• I take responsibility and contribute towards the financial performance of where I work.

ACKNOWLEDGEMENT

I have read and understand the duties required of me and will adhere to and perform them as required.