11 Apr 2024

Waiter/tress at Kigali Universe Ltd

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Job Description


Job Description

Job Title: Waiter/tress

Location: Kigali-Rwanda

Reports to: Restaurant Manager

Department: Operations

Job Purpose

In this role, you will primarily be responsible of greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. You should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly.


  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Requirements and skills

  • Proven work experience as a Waiter or Waitress
  • Passionate , eager to learn with a positive attitude
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills both verbal and written English, French is a plus
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus


Blow Away the Customer:

  • I care and work towards exceeding the expectations of my customers;
  • I am proactive and deliver unique and everlasting memories for our customers;
  • Develop Passionate and Committed People;
  • I am committed to being thoughtful towards our colleagues;
  • I am passionate about my role;
  • Continuously Strive for Perfections (good enough never is);
  • I constantly seek new ways and ideas to improve what I do;
  • I am inspired to make a difference;
  • I am honest and fair;
  • I take responsibility and contribute towards the financial performance of where I work.

Method of Application

All interested candidates should submit their documents before 10th May 2024 via email at [email protected].


I have read and understand the duties required of me and will adhere to and perform them as required.

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