Position Training Centre Coordinator

Vacant positions: One (1)

Type of contract: Fixed Term

Working location: Training Centre – Kigali

Supervisor: Head of Operations and Social Business

Deadline: 08^th July 2025

BACKGROUND OF THE ORGANIZATION

SOS Children’s Villages Rwanda is an independent, non-governmental social development & child-focused organization. The Organization supports vulnerable children and young people in four locations of Kigali, Gicumbi, Kayonza and Nyamagabe. SOS Rwanda applies a holistic right-based approach to improve the quality of vulnerable children’s life and their families. The family strengthening program supports in the prevention of child family separation and SOS leverages on its impact to scale up interventions that promote child rights, child protection, family economic wellbeing and enhanced gatekeeping. SOS Children’s Villages Rwanda therefore seeks to recruit one (1) Training Centre Coordinator at its Training Center- Kigali.

MISSION OF THE POSITION

JOB PURPOSE

The Training Center Coordinator is responsible for the strategic and operational management of SOS Children’s Villages Rwanda Training Centre. This role ensures the development, delivery, and evaluation of high-quality training services aimed at strengthening the capacity of SOS staff, partners, caregivers, and community stakeholders to improve child welfare and community development outcomes. The coordinator ensures that the training center serves as a hub for knowledge sharing, innovation, and professional development aligned with SOS Children’s Villages’ mission and child safeguarding standards.

Transitioning the SOS Training Centre into a business-oriented training center through strategic planning and structural transformation while preserving the core mission of empowering communities and supporting child welfare for sustainability purposes.

Main clients

• National Schools Business Manager
• Head of Operations and Social Business
• Head of Locations (all 4 locations)
• Internal and External Partners
• Director of Programs
• Head of departments
• Project Coordinators/Officers and Managers
• Partners
• Communities and public

Reporting Relationships

Reports directly to: Head of Operations and Social Business
Supervises: Guest house staff, Restaurant Chef, Bakery staff

Key performance areas and main responsibilities

Market Analysis and Needs Assessment

• Support HROD in identifying skills gap and training needs among SOS Staff, local business ecosystem, especially among youth, women, and underserved populations.
• Assess the demand for the training center business and source deals from outside
• Map potential client segments: startups, SMEs, NGOs, corporates, and government institutions.

Strategic Positioning and Branding

• Rebrand the training center to reflect a professional business identity while maintaining alignment with SOS Children’s Villages for values of social impact and community development.
• Define a unique value proposition (UVP), e.g., a socially driven business center that reinvests profits into child welfare programs.
• Position of the center as a hub for inclusive, ethical entrepreneurship and sustainable development.

Curriculum and Program Redesign

• Develop market-relevant training programs in areas like business development, financial literacy, digital skills, entrepreneurship, leadership, customer service, Positive parenting, MHPSS, SRHR and supply chain management.
• Include modules on social entrepreneurship, corporate social responsibility, and ethical business practices to stay aligned with SOS Children’s Villages’ mission.
• Offer flexible learning formats (in-person, hybrid, online) to attract a wider audience.

Capacity Building and Staffing

• Hire or train a team of business trainers, facilitators, and mentors with industry experience.
• Upskill current staff in entrepreneurial thinking, client relations, marketing, and training delivery for adult learners.
• Create partnerships with local and international training providers, consultants, and business leaders.

Financial Sustainability and Business Model

• Shift to a fee-for-service model, offering tiered pricing for NGOs, corporates, and community-based clients.
• Develop additional revenue streams: renting out training space, certification programs, consulting services, or B2B training packages.
• Ensure a clear Training center Guidelines and Procedures is well known to all the potential clients.

Marketing and Outreach

• Develop a professional website, brochures, and digital marketing campaigns to promote services.
• Host open days, demo training, webinars, and business competitions to build visibility and attract clients.
• Leverage SOS Children’s Villages exists to generate referrals and strategic alliances.

Monitoring, Evaluation, and Impact Tracking

• Set clear KPIs: client satisfaction, employment outcomes, business growth among trainees, and revenue generation.
• Implement systems for tracking training effectiveness and gathering client feedback.
• Publish impact reports to demonstrate social returns and attract donors or partners.

Mission Alignment and Social Impact

• Maintain a clear focus on social inclusion, prioritizing women, youth, and disadvantaged groups.
• Create mechanisms to balance profit-making with social responsibility, such as subsidized courses or impact-oriented partnerships.
• Ensure that the center’s success contributes to SOS’s broader goals—child protection, family strengthening, and community development.

Training center & Bakery Operations

• Regular follow up on the Bakery operations
• Regular follow up on the Training center, restaurant and Guesthouse operations
• Maintain effective communication through circulars, meetings and workshops.
• Take and follow up on the Guest house, Training center bookings and their logistics

Stakeholder Engagement

• Foster positive relationships with parents, guardians and community stakeholders.
• Organize meetings, open days and events.
• Maintain effective communication through circulars, meetings and interviews.

Reporting

• Submit timely reports to the Operations & Social Business department, and other relevant stakeholders.

Data Protection Policy

• Ensure the confidentiality and security of all the customers and staff data.
• Comply with data protection laws and internal policies regarding beneficiary information.

Required key skill set

• Strong understanding of Hospitality business in Rwanda.
• In-depth knowledge of Rwanda’s catering services.
• Proven expertise in managing the multi-service environment.
• Budget development and resource management skills.
• Strong leadership, communication and interpersonal skills

REQUIRED QUALIFICATION

• Bachelor’s degree in hotel management or Hospitality Management
• Advanced Diploma in Hotel Management or Hospitality completed from a reputable vocation higher learning institution
• Minimum of 3 years of progressive leadership in the multi-level service industry (Hospitality)
• Specialized expertise in the management of Training centers or Hotels with Restaurants and Bakery facilities.

REQUIRED COMPETENCIES AND SKILLS

• Experience in managing Training center, Guest house, Restaurants.
• Familiarity with service provision, budgeting and customer care.
• Ability to manage multidisciplinary teams and foster stakeholder relationships.
• Passion for Quality Service delivery.
• High ethical standards and professional integrity.
• Strategic thinker with strong decision-making skills.
• Strong organizational and problem-solving skills.
• Ability to work under pressure and within diverse teams.
• Fluency in English and Kinyarwanda (French is an added advantage).
• Proficiency in Microsoft Office and other service systems.

Child and Youth safeguarding Policy

• Adhere to and promote child safeguarding practices.
• Avoid actions that could be interpreted as abusive or harmful to children.

The interested Candidates in this position should send a detailed Curriculum Vitae with three (3) traceable professional references, application letter, academic certificates/degrees, Rwandan National Identity Card to [email protected] and properly fill the application form found via the following LINK by not later than 08^th July 2025 at 5:00 pm Kigali time.

Please be advised that forms that are not fully and accurately completed may not be considered during the shortlisting process.

Please mention in the subject of your email “Training Center Coordinator”.

Female candidates are encouraged to apply, and only shortlisted candidates will be

Contacted.