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12 Jun 2019

Sonarwa General Insurance Company Jobs in Rwanda : Claims Officer- Recoveries

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Our client, Sonarwa General Insurance Company Limited (Sonarwa General), is a general insurance service provider situated in Rwanda. The company has embarked on a transformational journey that seeks to grow the business. As a result, Sonarwa General is seeking to recruit highly competent and professional individual to fill the position of Claims Officer, Recoveries.

Reporting to the Manager Claims, The Claims Officer- Recoveries will be responsible for the provision of an effective and efficient General Insurance claims service to ensure claims related matters are dealt within the time scales.

Roles & Responsibilities

a)Initiate third party recoveries on behalf of the company through issuance of demand letters, documentation and negotiations;
b)Prepare Discharge Vouchers on full documented and negotiated Third party claims;
c)Process executed third party claim discharge vouchers;
d)Register all third party claims, call for documentation and the applicable policy excess from the insured upon receipt of third party demand letters;
e)Respond to customer enquiries made through phone and email;
f)Assist our Insured’s who are insured third party only recovery by doing demand letters on their behalf;
g)Accurately post, maintain and review claim reserves on a continuous basis to ensure sufficient amount is set aside for payment of claims;
h)Contact policyholders about claims and may provide information regarding the amount of benefits;
i)Negotiate payment to all parties and follow up to ensure that payments are made in a timely manner;
j)Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim;
k)Prompt registration and acknowledgement of new claims in the system to ensure they comply with the set turnaround times;
l)Process payment of claims within the set service levels to avoid losses ;
m)Prepare weekly and monthly claims reports for presentation to the Manager for review; and
n)Participate in review of claim reserves to ensure they met the set requirements for payment.


a)Bachelor’s’ degree in a business related field
b)Professional qualification in Insurance (ACII)
c)Minimum of 4 (four) years’ experience in claims management

Additional Information

Please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role.
Include your day and evening telephone numbers, email address, names and address of three professional referees.

Internal candidates shall be given priority.

Canvassing in any form is not allowed and will lead to disqualification.

How to Apply

Submit your CV and Application on Company Website : Click Here

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