Sales Team Leader – D2C

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Sales Team Leader is responsible for managing a team of Senior Sales Agents (SSAs). As well as managing a team of sales agents as part of the Direct Sales program, the Sales Team Leader is responsible for planning, implementation and management of activities in order to achieve monthly, quarterly and annual sales targets.

Duties and Responsibilities:

1. Lead, implement and maintain a team of senior sales agents and sales agents in the Direct to Consumer (D2C) sales program to grow sales, ensure sustainability and maintain high levels of customer satisfaction.
   1. Drive and inspire the sales team to achieve their daily sales targets and reporting standards as set out by the business
   2. Propose and implement innovative approaches to improve sales and revenue outcomes
   3. Anticipate problems and new trends which may affect the sales program and make recommendations for change
   4. Act as the direct liaison between the sales team and the rest of the organization
   5. Meet personal and team daily targets, attend sales events and perform activations daily in key places
   6. Work closely with Saccos Management to secure sales
2. Develop, coordinate and maintain effective and efficient systems and processes tailored to SPOUTS’ needs
   1. Work with sales team to collect and review accurate daily, weekly and monthly data from the field
   2. Regularly review outcomes to assess performance and implement improvements
   3. Regulate practices and ensure that SPOUTS meets legislative and internal operating compliance requirements
   4. Prepare accurate reports on Key Performance Indicators (sales, awareness, etc.) in line with reporting schedules
3. Undertake employee management in order to deliver quality performance outcomes
   1. Manage the sales teams and foster their growth through direct supervision, training and motivation
   2. Appropriately and effectively delegate responsibility
   3. Undertake management of employees and ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development
   4. Coach and develop the skills of employees to facilitate responsiveness as the company grows and develops
4. Demonstrate corporate responsibility
   1. Always in a manner consistent with SPOUTS’ values
   2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

• At least 2 years of experience in a highly competitive sales/business-related environment
• Proven experience working with sales programs and working to achieve sales targets, particularly in a multicultural settings
• Bachelor degree in any business-related field
• Experience managing a big sales team to meet sales targets
• Passionate about sales, marketing and customer service
• Excellent communication and interpersonal skills
• Ability to identify opportunities and chase them
• Able to work independently and be self-motivated/self-driven
• Out-of-the-box thinker
• Able to approach businesses and close deals
• Successful track record in setting priorities, managing work demands and evaluating progress while remaining responsive to changing priorities
• Uses initiative to develop new approaches and to encourage high-performance outcomes
• Excellent relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Commitment to training staff to maximize individual and organizational goals
• Personal qualities of integrity, credibility and dedication to the mission of SPOUTS
• High attention to detail and experience working with and compiling data
• Fluent in spoken and written English and Kinyarwanda

Other Requirements:

• Must have a smartphone with an Android version 4.5 and above
• Riding permit/license required as the role requires the use of a motorcycle for mobility purposes