Sales & Partnerships Coordinator (Rwanda) 

POSITION SUMMARY 

Position overview: Sinapis is seeking a strategic and creative sales professional who has a proven track record in helping relationship-driven customer acquisition and revenue growth targets. This is an outgoing, results-oriented, organized team player who will proactively introduce Sinapis to new partners within the entrepreneurship ecosystem, to strengthen current sales processes, and to oversee reduction of client churn rates. This is a customer engagement role and will work closely with the Rwanda Country Manager.

Role level: Coordinator

Reports to: Rwanda Country Manager

Location: Kigali, Rwanda

Employment type: Salaried, full-time 

WHAT YOU WILL DO 

• Achieve measurable growth by hitting sales targets and successfully acquiring and retaining customers and partners
• Implement a local sales strategy to grow the customer base of entrepreneurs across locations in which Sinapis is present and to grow its reach to new areas
• Maintain positive business relationships with current sales partners to deliver future customers
• Promptly respond to all enquiries received through the HubSpot Customer Relationship Management (CRM) system, Sinapis social media channels (Facebook, Twitter, Instagram, LinkedIn) and formal office communication platforms (office phone and email)
• Attend all Sinapis events organized by the East Africa Marketing Manager and Events & Special Projects Manager to respond to inquiries and receive contacts from potential Sinapis leads
• Proactively seek out, attend, and report out on external ecosystem events and engagements that may have potential Sinapis partners and clients to increase lead pipeline
• Oversee the entrepreneur application process with greater detail by communicating with applicants and facilitating face-to-face follow up meetings and business need assessments where required
• Effectively implement a robust referral system for existing and past clients
• Be comfortable carrying out these duties as a one-person team at first with a view towards building out a team of direct reports over time
• Demonstrate the Sinapis core values of being relational, excellent, joyful, open-handed, innovative, Christ-centered, eager to serve, and a wise steward (REJOICES)
• Lean forward to meet other needs of your manager and team as anticipated or assigned

WHO WE ARE LOOKING FOR 

• You are a team player who is ready to implement a formidable sales strategy that significantly increases the number of entrepreneurs we serve in Rwanda in twelve months
• You are a sales professional ready to take on a customer facing role that may involve being out in the field multiple days per week
• You are a connector with experience in creating collaborative, mutually beneficial partnerships
• You are a great listener always looking for customer insights that connect to a greater strategy
• You are a culturally-aware professional with a pulse on the local business and entrepreneurial landscape
• You are a follower of Christ and have a healthy relationship with Him
• You are humble and have a teachable spirit

REQUIRED QUALIFICATIONS 

• A heart for our mission and a passion for alleviating poverty through private sector development
• 3-5 years of experience managing a high-performing sales team
• Strong understanding of the sales process and a demonstrated track record of acquiring and retaining customers
• Experience with objection handling and the ability to identify hidden customer objections
• Solid understanding of business, entrepreneurship, and missions
• Excellent interpersonal skills and emotional intelligence
• Ability to work independently in a small team environment 

DESIRED QUALIFICATIONS

• Experience using customer relationship management systems such as Hubspot or Salesforce
• 3+ years of relevant experience in a senior sales role at an NGO, creative agency, or SGB that shows your ability to work on a variety of projects