Sales administrator
WHO ARE WE?

Tractafric Equipment has been an exclusive distributor of Caterpillar equipment for over 85 years, across 10 countries in Africa (Burundi, Cameroon, Congo, Equatorial Guinea, Gabon, Morocco, CAR, DRC, Rwanda, and Chad). As a leader in its market, Tractafric Equipment supplies job sites in various sectors with a wide range of new, used, and rental equipment: mining equipment, construction and public works (CPW), forestry equipment, spare parts, industrial and marine engines, power plants, generator sets, and handling forklifts.

YOUR MISSIONS

• The position involves supporting the sale of products and services by carrying out sales-related tasks, with the challenge being to significantly develop and strengthen the quality of service perceived by the customer.
• Reporting to the General Manager, he or she must assist in achieving sales targets.

MAIN ACTIVITIES OF THE ROLE/POSITION

• Implementation of defined policies.
• Overseeing the delivery of services to customers
• Processing specific preventive and/or corrective information requests using queries and database tools
• Monitoring compliance with commercial procedures
• Handling anomalies related to contracts and billing
• Analyzing and summarizing a problem raised by a customer
• Summarizing information contained in the database and formulating appropriate responses to the customer.
• Ensure the administrative management of sales
• Develop and conduct customer satisfaction surveys and interpret the results.
• Propose corrective measures for improved customer satisfaction.
• Contribute to providing key information to marketing and technical departments on customer behavior and usage
• Ensure customer satisfaction by following up on deals, etc.

REQUIRED SKILLS

• Skilled in commercial negotiation, dynamic
• Good accounting skills
• Knowledge of office and IT tools
• Good writing skills, service-oriented and good interpersonal skills
• Organized and responsive

REQUIRED PROFILE

• Education/Level: 2 years of post-secondary education / Business, Management
• 2 years’ experience in rental management

Position based in Kigali, RWANDA

Permanent contract

Deadline: December 20, 2025

Send your resume and cover letter to [email protected]