About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

The Rwanda Solar Technician provides testing, repair, and refurbishment services observing set guidelines. You will also be a key stakeholder in contributing to improving existing processes, implementing those changes, and developing new ones for future products.

Responsibilities

• Follow the defined workshop processes to ensure the facility operates at its best.
• Correctly collect, store and deposit back all tested, repaired, and refurbished items utilizing the shelves, cupboards, bins, baskets provided.
• Support management with the accurate spare, component, and consumable stock
• Support management with accurate consumable stock-keeping including cardboard boxes, plastic polythene bags, wraps, glue, tape.
• Assist management during high load periods regarding outbound and inbound dispatches.
• Support Partner field technicians to improve identification of warranty and non-warranty faults.
• Help update product manuals & repair guides with product testing and product fault-related items.
• Give technical product training to Partners.
• Support the Customer Care organization to help them to better understand customer product complaints and provide high-quality service to Customers.
• Meet test, repair, and refurbishment targets to ensure repaired or replacement products are dispatched quickly to solve customer fault cases
• Maintain and update Customer Care FAQ with product fault identification-related questions
• Advise on product improvement by identifying the most common faults.
• Where necessary, support in New Product Introduction trials
• You will report to the Product Specialist

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in electrical engineering or similar
• Certificate in Electrical & Electronics Engineering or its equivalent
• At least 2 years of experience in a similar role
• Ability to process large amounts of data and written instructions
• Ability to consider the relative costs and benefits of potential actions, choosing the most appropriate one
• Organize and plan workload and priorities to meet targets on time and frequently
• Demonstrate personal initiative
• Ability to operate in a cross-cultural environment.
• Fluent in both English and Kinyarwanda, Kiswahili is useful but not mandatory

Preferred Start Date

As soon as possible

Job Location

Kigali, Rwanda

Benefits

Health insurance paid time off

Eligibility

This role is only open to citizens or permanent residents of Rwanda.