KIGALI UNIVERSE Ltd.

Job Description

Job Title: Restaurant Manager

Location: Kigali-Rwanda

Reports to: General Manager

Department: Operations

Job Purpose

In this role, you will primarily be responsible of overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant’s operational costs.

To be successful as a Restaurant Manager, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Restaurant Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.

Restaurant Manager Responsibilities:

• Managing restaurant staff’s work schedules.
• Conducting regular inspections of the restaurant kitchen and bar to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Restaurant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in business administration or hospitality is advantageous.
• Proven experience working as a Supervisor/Manager in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.

CORE VALUES & COMPETENCIES

Blow Away the Customer:

• I care and work towards exceeding the expectations of my customers;
• I am proactive and deliver unique and everlasting memories for our customers;
• Develop Passionate and Committed People;
• I am committed to being thoughtful towards our colleagues;
• I am passionate about my role;
• Continuously Strive for Perfections (good enough never is);
• I constantly seek new ways and ideas to improve what I do;
• I am inspired to make a difference;
• I am honest and fair;
• I take responsibility and contribute towards the financial performance of where I work.

ACKNOWLEDGEMENT

I have read and understand the duties required of me and will adhere to and perform them as required.