JOIN THE FIGHT AGAINST ENERGY POVERTY!

Who we are:

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. having already impacted over 2 million customers’ lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.

ROLE PROFILE

Title: Product Associate

Reports to: Product Manager – Bboxx Pulse
Location: Africa HQ – Kigali, Rwanda

Role Brief:
Bboxx is building its Pulse Platform to manage Next Generation Utility (NGU) businesses globally. These businesses operate a variety of distribution models to get life-changing products to hard-to-reach customers while managing armies of field staff—agents, technicians, and others—to do so. Our goal is to create a “physical and digital highway” to these underserved customers, and solar is just the beginning: solar payments can act as collateral for financing other products (the “digital highway”), while our network of shops and technicians deliver them to and from customers (the “physical highway”).

Key challenges include:

Managing a variety of metered devices (solar home systems, lanterns, gas meters, minigrids, etc) remotely to enforce payments
Supporting customers with low and sporadic income to pay regularly and avoid default
Efficiently collecting from late payers and managing defaulters
Enabling customers to climb the energy ladder while minimizing credit risk for Bboxx
Building confidence in Bboxx’s portfolio quality with investors
As Product Associate for Customer & Credit Management, you will be responsible for the “digital highway”: designing and implementing software solutions within Bboxx’s Pulse Platform to help both low-income customers pay regularly and enjoy Bboxx services, and Bboxx NGUs to maintain credit quality and minimize credit costs. You will serve as a bridge between end customers, users, and software teams: understanding the business problems, designing processes and user interfaces, recommending make/buy decisions on software solutions, working with Bboxx development teams to build new software or integrate external software into Bboxx systems, and implementing change with NGU partners. This is a highly cross-functional role, working with other Product Associates, Product Owners and software teams, our internal Supply Chain and Accounting teams, and field teams on the ground.

What you can expect to be doing:

Create and communicate vision for Customer & Credit Management
Understand’ business challenges and develop business cases for change, quantifying likely impact and prioritizing projects
Communicate vision and KPIs to key stakeholders internally and externally
Develop a list of KPIs to help country teams track credit performance
Create an overall vision for the C&C product
Work cross-functionally to integrate C&C into other processes
Contribute strategic insight to the Pulse pricing and commercial strategy
Conduct competitive intelligence
Analyse current problems with Customer & Credit Management
Run focus groups, design workshops and interviews to identify pain points
Gather and analyse quantitative data to confirm qualitative insights
Work closely with Hardware Product team to understand how processes need to be adapted
Ensure all logistics and technical service dashboards clearly communicate issue to users
Present findings in easily accessible format for general knowledge share
Communicate regularly and facilitate best practice sharing between functional staff
Design and develop software product improvements, ensuring that Pulse operations platform provides relevant information to the Inventory & Accounting systems to create payments and invoices, value inventory, and prevent fraud
Design and test business processes with users to address pain points
Keep business processes up to date in process management software
Write clear design documents and requirements for the Engineering team
Source external software and recommend make/buy decisions
Design dashboards and work with BI team to implement them, to give country teams a “control room” for monitoring their business
Design and manage pilots and prototypes, with focus on measuring results
Lead improvement projects from start to implementation
Initiate projects and manage stakeholders
Write and present compelling “Why & How” change presentations and communication plans
Develop training materials
Evaluate adoption and impact of improvements on key metrics
Maintain and improve a set of software systems and business processes, as assigned by the Product Manager
Define business rules and clarify proper system operation for Development & Support teams
Contribute to front-end design by creating wireframes and sketches
Coordinate User Acceptance Testing between Product Owners and users
Lead customer and credit-specific features and reporting
PowerBI dashboards UI: consolidate feedback across all processes to ensure dashboards
Assist the Data Insight team with troubleshooting and testing dashboards and writing queries
Credit scoring algorithm: design logic for credit scoring across relevant processes, review technical design from Data
Insight team to ensure it meets business requirements, and assess business value of credit scoring
Pay-As-You-Go: design and implement innovative features for improving collections and reducing defaults, such as overdrafts, refinancing, and seasonal pay plans.
What we are looking for:

University degree, preferably in Economics, Statistics, or Engineering
3-5 years’ product management, consulting, or process optimization, preferably in banking or credit
Effective communicator used to working with cross-cultural/functional teams
Fluency in English
Solid knowledge of statistical methods
Bonus
SQL
Experience in off-grid solar
Accounting background
Fluency in French
Familiarity with Agile project management framework
Experience with Human-Centered Design
Core competencies:

Analytical Problem Solving: Thinks in a structured and reconciles qualitative insights with data
Business Acumen: Creates business cases and ensures focus on most valuable problems first
Design Thinking: Understands user/customer needs and uses iterative, creative approaches to designing appropriate solutions from first principles; not afraid to do things differently from traditional or textbook approaches
Self-motivation: Identifies problems and leads the collaborative charge to solve them
Thought Leadership: Generates ideas and uses strong leadership & influencing skills to drive change
Ownership: Takes responsibility and pride in managing their area of the business
Communication: Creates clear written documentation and communicates proactively with a variety of stakeholders
If you would like to find out more about what we are doing to transform lives through providing access to energy and services, please have a look at www.bboxx.com