Job description
About the Position
Position title: Operations Analyst
Reports to: COO
Location: Rwanda
About the Role
Equatorial Power is hiring an Operations Analyst to support the set up of operations on our minigrid sites in Rwanda; working with our team in the community to ensure successful connection of our customers.
Specific Responsibilities
- Preparation of Customer Acquisition: Ensuring all required materials, tools and plans are in place to start customer acquisition
- Establishment of Sites: management of operational preparation during EPC period to ensure site is ready to become operational focusing on customer acquisition.
- Continuous Improvement: Identifying areas for continuous improvement of the customer acquisition process.
Qualifications and Competencies
- Good interpersonal and communicational skills
- Good command over English, both written and verbal
- Proficiency in MS Office, especially Excel and Word, previous work on a CRM a preference
- Excellent organising and coordination skills
- Excellent time management skills
- Diploma/certificate
Must Haves: Face to Face Customer Experience, CRM, Data Management, English, Kinyarwanda & French.
Preferred: Business Partnerships, willing to travel, Polytechnic diploma, Work Experience (Internships-1 year).
Compensation and Benefits: Salary and benefits are competitive, commensurate with experience.
Additional Benefits Include: Lunch, Laptop & Health Insurance. All Travel & Accommodation in-field will be paid for.