Office Assistant (Southern New Hampshire University)

About the Company

Southern New Hampshire University (SNHU), in partnership with Inkomoko, has launched an online education assessment center in Kigali. SNHU, the degree-granting partner of Kepler, provides online education and therefore, online assessment to demonstrate mastery.

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods and create thriving communities through a combination of training, consulting, access to finance, and market-level systems change for micro & small enterprises.

Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, and it has offices in Rwanda, Kenya, and Ethiopia.

Inkomoko partners with Southern New Hampshire University (SNHU) to offer online educational degrees to refugees in Rwanda.

Company Values

We have a diverse staff, who all embody the company’s culture. In addition to the skills above, all candidates must demonstrate our core values:

• Purpose: be solutions-oriented and produce high-quality work and be a global leader.
• Achievement: push yourself to reach beyond what you think is possible.
• Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.
• Bravery: willing to take risks, create a safe space for others, and be compassionate, and inclusive.
• Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.

About the Opportunity

The Office Assistant will have the following responsibilities:

Responsibilities

• Greet visitors
• Manage calendars and schedule appointments as necessary
• Arrange and coordinate visitor and vendor meetings
• Lead the process of file maintenance
• Assist Reviewers and Managers with tasks as required
• Gather necessary documents and report data for the accounting, human resources, operations, and administrative functions
• Contribute to the development of new systems to support GEM Hub operations
• Collaborate with fellow team members to support positive working relationships
• Liaise with other Inkomoko staff to order office supplies
• Complete administrative tasks as needed
• Protect student privacy
• Distribute projects among reviewers and ensure that queues are balanced
• Manage Reviewers’ schedules
• Lead various projects as assigned by the manager
• Attend reviewer training
• Attend in-person, online video, and telephone meetings with the manager or team members
• Other duties as required to ensure the success of the GEM Hub

Minimum Qualifications

• Bachelor’s Degree
• Prior college-level experience with online learning preferred
• Records maintenance skills.
• Ability to manage multiple tasks
• Ability to maintain calendars and schedule appointments.
• Ability to understand and follow specific instructions and procedures.
• Ability to prepare and print routine correspondence, labels, and/or other basic written material.
• Word processing and/or data entry skills.
• Skill in the use of operating basic office equipment.
• Skill working in an electronic management system
• An encouraging and respectful attitude toward all students and colleagues; “can-do” attitude
• Demonstrated level of English fluency at the academic/higher education level
•  Demonstrated level of fluency in at least one African language: Kinyarwanda, Kirundi, or Swahili
• Demonstrated fluency in use of technology, especially software applications
• Demonstrate ability to learn and utilize rapidly changing technological platforms
• Flexibility
• Experience managing Learning Management Systems (such as Canvas, Brightspace, etc) would be an added value

What You’ll Get

Working Conditions & Physical Requirements

The Office Assistant will work at the Kigali, GEM Hub 5 days a week (Wednesday to Sunday every week). 

Compensation

The Office Assistant will be offered the minimum of a competitive salary, health insurance, paid leave (including sick, vacation, and parental leave), and a one-year contract, renewable at the end of the contract period, depending on performance.