Division         :

Front Office

Department:

Front Office

Position        :

Night Auditor

Reports To   :

Front Office Manager

Responsibilities:

Night Auditor will be responsible for conducting a night audit, balance and consolidating departmental ledger accounts, preparation of various hotel operating reports at the front desk.

Duties & Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Run audit reports/journals from the front office system, Point of Service and the computer.
• Answer enquiries regarding hotel services and registration by email, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Ensures there is Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Maintain a high standard of personal hygiene and appearance.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Qualifications:

• University Degree in Business Administration, with 5-year work experience in Night Auditing at Front Office department
• Experience with hotel operations is an added advantage
• Basic understanding of the English language
• Understanding of French, Swahili and other languages is an added advantage
• Proven experience in using OPERA system