JOB TITLE: MONITORING AND EVALUATION OFFICER

REPORTS TO: DIRECTOR OF TECHNICAL ACTIVITIES

LOCATION: KIGALI, RWANDA

The Rwanda Chamber of Tourism is one of the 10 professional chambers that currently exist under the umbrella of the Private Sector Federation (PSF), which is dedicated to promoting and representing the interests of the Rwandan business community. It was established in December 1999, replacing the former Rwanda Chamber of Commerce and Industry. Following the establishment of the PSF, the Rwanda Chamber for Tourism was established in 2006, with a mandate of enhancing business opportunities through effective lobbying and advocacy for the tourism and hospitality industry in Rwanda.

POSITION SUMMARY:

The Monitoring and Evaluation Operator is responsible and accountable for all monitoring, evaluation, and learning (MEL) activities for the COT Secretariat and Associations activities. With support from DTA secretariat team the M&E Officer will implement a robust MEL system that meets the requirements of COT and utilizes both traditional and modern market measurement and business Intelligence approaches to ensure sector-specific and industry competitiveness.

Specifically, the Monitoring and Evaluation Specialist will develop data collection tools and processes as defined in the Chamber MEL plan; train staff and partners in MEL system implementation; coordinate data collection efforts; ensure data quality; and process and analyze data for use in reporting, adaptive management, and learning purposes. Additionally, the M&E Officer will support the development and roll-out of a collection system that allows COT to capture and enter, review, and track results against indicators. Under the guidance of the DTA S/he will develop tools and processes for receiving feedback and for communicating with COT members and partners. We are looking for a Marketing and Communications Specialist to drive the Chamber of Tourism Marketing and Communication strategy with the responsibility for managing its execution in consultation with the Director-General.

RESPONSIBILITIES

• Regularly review data collection processes, perform data quality assessments, and adjust MEL processes as needed. Undertake regular visits to zone leaders and partner locations to support the implementation of MEL activities and to identify where adaptations and improvement might be needed.
• Participate and facilitate sharing and learning from the findings of quantitative and qualitative data with staff and partners. Lead meetings and make presentations about results and findings. – Conduct internal surveys and support chamber/ project evaluations, site visits, and research missions as required. Participate in the process of selecting and managing appropriate consultants and firms to complete survey studies, and required evaluation, supervise or monitor these activities, overseeing quality control and timelines, and review and comment on the content of evaluation reports.
• Provide high quality and timely submission of all required project reports, including documentation of success stories, analysis of data for indicator calculation, a summary of qualitative findings, etc. on the sector trends to the chamber and its stakeholders
• Lead teams and provide training to staff, primary stakeholders, and implementing partners on M&E components in project design, like the monitoring plan, assessments, reviews, surveys, and evaluations.
• Develop and support the design and implementation of end-of-project evaluations and surveys of the program’s M&E system.

QUALIFICATIONS AND REQUIREMENTS:

• A Minimum bachelor’s degree or higher in Economics or development economics, social sciences, project management or related field with a strong grounding in quantitative and qualitative research methods required;
• At least 3 years of work experience in projects/tourism research and evaluation implementation, analysis, and project management;
• At least three years of experience managing a team of monitoring and evaluation specialists;
• Database management and knowledge management experience required;
• Demonstrated ability to use monitoring and evaluation findings for adaptive management;
• Strong computer literacy required; knowledge of quantitative and qualitative data capture, analysis and use of analytical software is a plus;
• Excellent knowledge of the tourism sector and capacity building is required;
• Knowledge of current trends in monitoring, evaluation, and research is required;
• Demonstrated ability to work effectively with a variety of stakeholders;
• Excellent oral and written communication skills in English required; fluency in French and Kinyarwanda languages is desirable;
• Strategic thinker, team building, attention to details, and representational skills
• Excellent Communication: Demonstrated ability to articulate Chamber/Associations mission and program objectives persuasively
• Versatility and good judgment: to draft clear consistent messages for a variety of audiences.
• Accountability: Demonstrated commitment to personal responsibility and value for equity
• Influence: Strong leadership and influencing skills, with the ability to engage key stakeholders
• Project management: Multi-tasking, project management, and decision-making skills
• Agility: Flexible, results-oriented, and able to work in a project-driven environment