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26 May 2021

Manager, Digital Products and Services at MTN Rwanda

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Job Description

About MTN Rwanda

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.

MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the below positions.

Job Responsibilities

  • Accountable for consumer and strategy.
  • Also has oversight of Customer Experience, the Call Center and Digital Touchpoints.
  • Strategy Development and Implementation: 
    • Lead the formulation of the MTN Rwanda’s Digital Services strategy in line with the MTN Group strategy and company’s goals.
    • Ensure that formulated strategy is in alignment with MTN’s ambition to ringfence and improve its leadership positioning.
    • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to the teams in charge of Rich Media Services and VAS digital.
    • Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance .leadership positioning.
    • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to the teams in charge of Rich Media Services and VAS digital.
    • Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance.
  • Strategic, operational, and tactical meeting
    • Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions.
    • Drive adequate risk mitigation and controls and elicit inputs from relevant parties.
    • Sign off approval on new initiatives.
    • Provide relevant budget for internal projects; and
    • Prepare proposal on change initiatives, SLA policies and procedures
    • Set up / participate in adhoc and operational meetings.
    • Participate and provide input into tactical mee
  • Strategic, operational, and tactical meeting
    • Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions.
    • Drive adequate risk mitigation and controls and elicit inputs from relevant parties.
    • Sign off approval on new initiatives;
    • Provide relevant budget for internal projects; and
    • Prepare proposal on change initiatives, SLA policies and procedures
    • Set up / participate in adhoc and operational meetings.
    • Participate and provide input into tactical meetings.
    • Report at process and functional level
  • Escalations
    • Manage and resolve escalations that have impact on critical path of service delivery.
    • Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved.
    • Manage and provide solutions to issues that require formal resolution.
  • Digital Business Operational
    • Set up and manage project status meetings.
    • Review and identify key risks, issues, and dependencies and set mitigation actions.
    • End to end management of segments’ products (existing and new)
    • Manage budgets.
    • Sign off / make decisions regarding operational changes!
  • Digital Business Tactical
    • Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the CMO;
    • Provide input into the review of all projects initiated.
    • Review key risks, issues, and dependencies and set mitigation actions.
    • Manage budget
  • Performance
    • Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    • Identify opportunities for improvement and collaborate with key stakeholders and teams to agree on corrective actions.
Job Requirements

  • First Degree in Business Administration, Commercial Business, Digital, Technology or a related discipline. MBA or Masters advantageous
  • At least 8 years of accountability running a consumer and/or digital business unit in a multinational company.
  • Must demonstrate in-depth understanding of the telecommunications industry, digital solutions and/or other FMCG industries.
  • Knowledge of telecom best practices and industry trends, marketing, sales and service environment, MTN products and services, market research, business acumen and the regulatory environment.


Method of Application

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than
30th May 2021 at 5:00 pm Through the job’s platform on: [email protected]
We highly encourage females or women to apply.
Note: Only qualified applicants will be contacted within 14days after their submission
MTN Rwanda plc is an equal opportunity employer.



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