Job Vacancies: Internal & External

Opening date:  07 March 2022

Closing date:  14 March 2022: 17:00 PM

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025

Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:

MAINTENANCE & INSTALLATION TECHNICIANS:   2 Positions 

Role Title: Maintenance & Installation Technician JDS 

Supervisor: Technical Service Manager

Department:  Operations

Location : Kigali /Gahanga

Interfaces: 

• Myshop Operator (Service centers)
• Inventory Officer
• Customer Care Department
• Fleet Coordinator
• Customer finance department
• Finance department …

JOB FUNCTIONS:

The Installation and Maintenance Coordinator coordinates Installation and maintenance case, manages the team of EEA Technicians both Installation and Maintenance in order to provide high quality customer experience within 48hrs after customer inquiry.

The Maintenance & Installation Technician is accountable for:

•  Providing after sales service within 48hrs (Installation and maintenance) or as scheduled with the customer
• Training the Customer Care Department in remote troubleshooting and updating the troubleshooting manual
• Plan, design, Size a solar PV and SWH system.
• Coordinate and Support Installation Technicians with difficult installations in the field.
• Weekly, monthly of both Installation and Maintenance report.
• Ensure no life at risk on field.
• Managing service network field team;(installation& maintenance technicians.

The Maintenance & Installation Technician is responsible for:

• • Coordinate Installation and Maintenance Technicians and ensure the completeness of assigned tasks within the company service level.
  • Technical assessment visit for new customer leads for customized solar electrification solution (Data collection).
  • Repossessions are aligned and coordinated with the Customer Finance department
  • Identify the need for and request new contractor support from Service Network Team Leader
  • Analyse open maintenance cases in power hub.
  • Remotely troubleshoot maintenance cases together with the customer and solve customer case accordingly.
  • Record maintenance actions taken in the power hub and close maintenance cases after visit.
  • Monitor and evaluate the performance of the Maintenance Technicians regarding the quality and time of actions taken and recommend recertification when necessary
  • Support Maintenance Technicians remotely with difficult maintenance cases
  • Control monthly commission payments and payroll, follow up on faulty maintenance and inform Finance Department about deductions

• Weekly spare part missing report to Logistics and monthly forecast of required spare part

Requirements

• Certificate /Diploma of Electrical and Electronics, or Renewable energy from recognized institution
• At least 3-year experience in solar industry; solar sizing, solar trouble shooting, solar installation.
• At least 5 years in Electrical domestic installation
• Proven ability to motivate and lead a team of at least 10 people
• Fluency in English and local language
• Advanced knowledge of Excel spread sheets and data entry skills
• Good time management and organizational skills
• Detail oriented and well-organized
• Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times
• Open to work in a flexible and creative work environment with fast-evolving operations
• Willing to travel nationally
• Valid A category driving license is added advantage.

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Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.