Listening, Monitoring, and Evaluation Advisor

Role Description

Application deadline: August 31, 2025

The listening, monitoring, and evaluation (LM&E) team at HOPE International supports all programs and departments in listening to stakeholders to improve the way we serve. The listening, monitoring, and evaluation advisor will manage the implementation of HOPE Quotient evaluations, in addition to serving as an internal consultant, supporting and coaching listening activities across the HOPE International network. In all activities, they will bring a posture of equipping, seeking to train and build capacity in all staff.

• Location: Kigali, Rwanda; Lancaster, PA, USA; Bujumbura, Burundi; Lilongwe, Malawi; Lusaka, Zambia; Harare, Zimbabwe; Tanzania, Arusha, BurundiMalawiRwandaZambiaTanzaniaUnited States

• Level: Professional

• Salary range: *$47,000-$57,000

• Type: Full-time

• Department: LM&E

• Reports to: Director of Listening, Monitoring, and Evaluation

Responsibilities

• Promote and contribute to the fulfillment of HOPE International’s mission and vision.
• Manage HOPE Quotient evaluations
• Project manage HOPE Quotient evaluations across the HOPE network, including building and maintaining schedule of administrations and liaising with all stakeholders.
• Conduct quantitative and qualitative analysis
• Write reports, synthesizing both quantitative and qualitative findings
• Manage processes & tools. Champion process improvements
• Coach Programs and Departments
• Consult throughout the feedback loop, providing feedback and partnering with programs and departments through design, administration, analysis, and reporting
• Support global LM&E team
• Support Listening Across the Network
• Provide project management and technical support to programs and departments in the administration of various listening tools
• Analyze data from listening and evaluation activities
• Design reports and presentations for diverse audiences, including national program leadership and staff, church partners, community members, and international senior leadership

Qualifications

• Personal confession of Christian faith and commitment to the mission and vision of HOPE

• Bachelor’s degree in economics, development, international relations, mathematics, or related field

• Excellent interpersonal and collaborative skills, with ability to communicate well across cultures and make analyses useful to audiences with differing levels of comfort in reading and interpreting data

• Significant experience designing, conducting, analyzing, and reporting on survey research

• Significant experience listening across cultures, applying culturally responsive research methods

• Experience, and passion, for training and equipping others to build capacity

• Experience liaising with diverse stakeholder groups

• Intellectual curiosity: desire to understand the “why” behind data and dig deeper

• Ability to listen well and show empathy towards field staff involved in survey administration processes

• Passion for listening

• Advanced written and verbal proficiency in English required. Proficiency in other additional languages preferred

• Proficiency in Microsoft Office suite (PowerPoint, Word, Excel, Outlook) and demonstrated ability to learn new systems

• Self-motivated with demonstrated capacity to work independently, including strong organizational skills, effective time management and prioritization of competing demands/multiple deadlines

• Strong analytical and problem-solving skills with attention to detail, balanced with good judgment and an awareness of the complex nuances of cross-cultural surveying

• Excellent oral, written, and public communication skills

• Creativity and an aptitude for innovation

• Ability to travel up to 60 nights away from home per year

Special application instructions

Note on salary: HOPE International determines starting salary ranges based on internal equity and the external market. Because we take a market-based approach to pay, this salary range is specific to US-based employment. Hires made in other countries will have a salary range based on local market factors and this range will be disclosed during the interview process.