JOB DESCRIPTION

Title: Laundry Supervisor

Place of Work: Rwanda Ultimate Golf Course Ltd

Report to: Hygiene & Sanitary Manager

Job Purpose:

The Laundry Supervisor is responsible for overseeing the daily operations of the laundry department. This role involves managing staff, ensuring the efficient use of resources, maintaining high standards of cleanliness, and ensuring compliance with safety and quality protocols.

Duties and Responsibilities

1. Staff Management:

• Supervise and lead a team of laundry staff, including hiring, training, and performance evaluations.
• Schedule shifts and manage day-to-day staffing needs to ensure adequate coverage.
• Provide ongoing support and feedback to staff to enhance performance and morale.

2. Operations Oversight:

• Oversee the operation of laundry equipment and machinery, including washing machines, dryers, and presses.
• Ensure the proper handling, sorting, and processing of laundry items according to established procedures.
• Monitor inventory levels of laundry supplies and place orders as needed.

3. Quality Control:

• Implement and enforce quality control standards to ensure clean, properly processed, and well-maintained laundry items.
• Conduct regular inspections to ensure compliance with cleanliness and safety standards.
• Address and resolve any issues or complaints related to laundry services.

4. Safety and Compliance:

• Ensure that all laundry operations comply with health, safety, and environmental regulations.
• Conduct regular safety training for staff and enforce proper safety protocols.
• Maintain accurate records of maintenance, repairs, and safety inspections.

5. Customer Service:

• Provide exceptional customer service by addressing and resolving any laundry-related concerns or issues.
• Collaborate with other departments to meet specific laundry needs and ensure timely service.

6. Administrative Duties:

• Prepare and manage departmental budgets, including tracking expenses and optimizing resource use.
• Maintain accurate records of laundry operations, including inventory, equipment maintenance, and staff attendance.

Qualifications:

• High school diploma or equivalent; relevant certifications or training in laundry operations preferred.
• Proven experience in a supervisory role within a laundry or hospitality environment.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of laundry equipment, cleaning agents, and safety protocols.
• Effective communication and problem-solving skills.

Working Conditions:

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Physical stamina to stand for extended periods, lift heavy items, and work with potentially hazardous materials.

NOTICE

The business functions seven days a week, 24 hours a day. All Staff Members must realize this fact and always be aware that it may be necessary to move Staff Members from their accustomed shifts as business demands.

Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates

• The deadline for submitting applications is August 13^th, 2024, at 14:00 hrs. Kigali time.



• All applicants should submit their zipped documents on [email protected]



• Only selected candidates for interview will be contacted.



• All unzipped documents will be automatically disqualified.