JOB DESCRIPTION: LAUNDRY ATTENDANT

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

Obtain the highest quality of cleanliness and service and understanding the companies Policies, Procedures and Operational Principles and the components involved in the day to day running of the laundry.

• Receives and processes of dirty linen and guest laundry.
• Maintains a clean linen room and laundry area to avoid linen losses and promote a safe working area.
• Ensures the storing of linen in the linen room and laundry area is according to the companies Policies & Procedures and Health and Safety regulations.
• Checks daily all laundry equipment ensuring that faults are reported immediately to the Housekeeping Management and Maintenance.
• Ensures that any Health and Safety risks is reported and recorded.
• Checks and maintain chemical equipment and ensure that it is in working order.
• Ensures that chemicals is strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures
• If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)

Main Outputs and Responsibilities for This Position

• Processes soiled linen in strict manner and in accordance to Health and Safety regulations and companies Policies & Procedures.
• Assists with monthly linen stock counts.
• Ensures that turndown is done on afternoon shifts in accordance to the companies Policies & Procedures and service standards.
• Ensure that no linen is placed on the floor.
• Set aside and report any damaged linen & towel items.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

Main Outputs and Responsibilities for This Position

HUMAN RESOURCES

• Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

Qualifications, Skills/Experience & Personal Attributes

• Degree/Diploma/ Certificate in Hospitality
• Minimum 3 years’ experience in Laundry experience
• Excellent customer service skills and the ability to communicate well with Guest
• Ability to provide Guests with up-to-date information and directions
• Ability to resolve team conflicts

Working conditions

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

Interested candidates should send their both application letter and well detailed CV together with certificates not later than 16^th June 2025 at 05:00 pm via the mail: [email protected],

CC: [email protected]

The Management