RECRUITMENT NOTICE

In order to support its development and strengthen its teams, ATLANTIQUE MICROFINANCE Rwanda Plc is recruiting:  An IT Support Officer.

1. AN IT SUPPORT OFFICER

Reporting to: IT Manager

Summary Description:

Ensure the achievement of quality and capacity of information systems in order to meet the IT needs of ATLANTIQUE MICROFINANCE Plc

Missions:

1. User Support

• Respond in a timely manner to issues and support requests (helpdesk, tickets, phone, email)
• Diagnose and resolve hardware and software problems
• Monitoring and training of staff to understand and use IT tools
• Collect and study the needs expressed by the Functions of Atlantique Microfinance Plc
• Provide technical support throughout the institution

2. Maintenance of the computer park

• Install and configure computer hardware and software and update workstations (Windows, Mac, Linux, etc.)
• Install and administer a database such as DB2 UDB, Oracle, SQL Server, Informix, etc.
• Manage printers, ticket counters, peripherals and software licenses
• Manage equipment inventory
• Repair and replace equipment as necessary
• Testing new technologies
• Evaluate and recommend IT investments corresponding to expressed needs

3. Network and Security Management

• Install, configure, monitor network systems (TCP/IP, DHCP, DNS, VPN, etc.)
• Monitor network connectivity (Wi-Fi, LAN, WAN, VPN).
• Ensure the security of IT systems (Firewall, Active Directory, antivirus, security patches, user access)
• Monitor the physical security system (CCTV camera, intrusion and fire alarm, fingerprint, etc.)
• Ensure data backup and restoration when needed

4. Compliance and data protection

• Implement the IT strategy and policy of Atlantique Microfinance Plc
• Validate the effectiveness and control of risks linked to information systems
• Document technical procedures and resolved incidents
• Maintain compliance with internal and external service level agreements
• Design an optimal organization of information flows
• Ensure the protection of sensitive, personal and private data

5. Documentation and monitoring and reporting

• Monitor and update the IT knowledge base
• Report recurring problems and suggest improvements
• Conduct periodic reporting on system performance and resource optimization as needed

6. Collaboration with the IT team

• Participate in new systems deployment projects
• Escalate complex incidents to the next level (IT Manager, System Admin, Developer, project manager, etc.)
• Performs and completes any other projects as requested by the supervisor

Expected results:

• Good knowledge of IT resource management (operating systems, software, networks, security and IT hardware, Datacenter, etc.)
• Management of bureaucratic tools (Microsoft 365, Google workspace, call center, etc.)
• Have some knowledge of cybersecurity
• Sense of service and communication
• Ability to diagnose and resolve problems quickly
• Organization and priority management
• Patience and teaching with users

Minimum Experience and Qualifications 

Have at least:

A Bachelor’s degree in computer science, information technology, computer engineering or a closely related field;

• Have at least 3 years of experience in a similar position;
• French proficiency;
• Excellent oral and written communication skills;

Done in Kigali, on 08/19/2025.

Mary LAMBASHA

Deputy General Manager

Candidates interested in this offer and whose profile meets the criteria mentioned below are invited to send their application including: Cover letter; A detailed curriculum; Diploma of studies and A copy of the identity card to the following address:  [email protected] .

The deadline for submitting applications is  05/09/2025 at 5:00 p.m., the candidate must indicate the position that interests him (as Subject )