IT Audiovisual Support Assistant

University of Global Health Equity (UGHE) Butaro, Rwanda

Job Title: IT Audiovisual Support Assistant

Reports To: IT Coordinator in Charge of Audiovisual Infrastructure

Location: Butaro Campus & Kigali Office

Overview

The Audiovisual Support Assistant provides day-to-day operational support for the university’s audiovisual technologies across classrooms, labs, meeting rooms, and event spaces. This role involves setting up, troubleshooting, and maintaining AV equipment, as well as assisting faculty, staff, and students in the effective use of teaching and collaboration technologies.

Key Responsibilities

The tasks for the IT Audiovisual Assistant will include but not limited to:

• Assist in the setup, testing, and operation of audiovisual equipment for lectures, seminars, meetings, and institutional events.
• Provide first-level troubleshooting for AV issues, escalating complex problems to the IT Coordinator (AV).
• Support the student/ faculty with the audiovisual configuration, before/ during/ after class;
• Making sure that the audiovisual equipment is maintained in health condition and serviced appropriately;
• Support video conferencing and lecture capture technologies, including Zoom, Microsoft Teams, or other platforms.
• Maintain an inventory of AV equipment, cables, and accessories, ensuring availability and proper use.
• Provide hands-on support for live streaming and recording of classes, conferences, or special events.
• Assist in routine preventive maintenance of projectors, microphones, speakers, cameras, and control systems.
• Offer user support and training to faculty, staff, and students on AV technologies and classroom systems.
• Document recurring issues and contribute to knowledge-sharing resources for the IT/AV team.

Qualifications

• Bachelor’s degree in information technology, Media Technology, Electronics, or related field.
• At least 1 year of work-related experience with audiovisual systems and IT equipment setup is an advantage.
• Basic understanding of AV hardware (projectors, microphones, cameras) and software platforms (Zoom, Teams, OBS, etc.).
• Strong customer service and communication skills.
• Ability to work under pressure, especially during live events.
• Willingness to learn and grow into advanced AV/IT responsibilities.