COMPANY BACKGROUND

Mango Telecom Ltd is a licensed Internet Service Provider (ISP) that is incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced information and Communication Technology (“ICT”) services based on 4G LTE and Fiber Connectivity. Mango Telecom Ltd, as leading 4G Internet service provider, has evolved into a full-range Internet and business solutions providing in public and private institutions in Rwanda.

Mango Telecom Ltd is looking for an employee who is eligible for the following position:

AVAILABLE POSITION: IT Assistant  

NUMBER OF POSITIONS:1

DIVISION: IT

REPORT TO: IT Manager

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide adequate support to Mango4G Services, Product end user as well as, Mango4g Staffs.
• Resolve, repair and install fiber optics systems and ensure that they work properly
• Examine and replace faulty and old fiber optic cables and also organize scheduled maintenance routines
• Take care of fiber splicing and rectify fiber optic problem areas
• Develop sensor indicators and conduct timely inspections to make sure that faulty fiber optic system does not destabilize its performance
• Execute premises cabling and take care of the underground and underwater cabling requirements
• Keep track of the signal strength of different devices such as television, telephone to provide adequate performance
• Provide adequate and organized trainings to existing and new staffs on IT.
• Implement protocols of IT safety, policies, and regulations.
• Cooperation with partners’ engineers in all technical matters when needed.
• To assist in software and hardware upgrades.
• To add or update workstations for office staffs.
• To perform routine PC maintenance and updates for performance efficiency.
• Responding to technical support calls from end users of computers and software applications
• setting up and installing new computers, networks, and software
• setting up user accounts and profiles on the network
• installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office
• diagnosing and fixing network problems and hardware or software faults
• managing backups of servers, in case of data loss
• Keeping a record of issues and faults along with solutions, for future reference.

REQUIREMENTS:

• Have Proven work experience of 3 years work as network engineer or related field in recognized local or national institutions
• Bachelor’s degree in Networking or in any other related field of study.
• Hiring ability to build the right team to work together and further the company’s aims.
• Diplomacy and negotiation skills as you negotiate what you feel is best for the company’s IT systems
• Communication skills with people of all levels throughout the organization they work for.
• An ability to respond well to effective feedback and on time.
• Strong communication skills in English, French, and Kinyarwanda.
• Excellent analytical skills
• Flexibility

Deadline on 30-December -2021 the selected candidates will be informed on their mobile phone