About The Digital Factory

The Bank of Kigali Digital Factory (BKDF) was launched in 2019 as the centre of facilitating the bank’s digital transformation journey. The Digital Factory is a well-established innovation department that aims to transform the way banking technology is delivered, by re-imagining and delivering a new digital customer experience. We are passionate about this digital transformation for our customers and their experience.

Do you want to help us redefine the way people bank? We’re looking for energetic innovators and leaders who are flexible, curious, versatile, responsive and are ready to roll up their sleeves in a collaborative and productive environment. By joining our team, you will make a positive impact on our customers and the banking industry.

About the Job

The Digital Business Analyst (BA) will join the DF project management team and work alongside other BAs, reporting to his/her respective chapter Product Owner. The main tasks will include performing detailed requirements analysis, documenting processes, channels performance reporting and performing preliminary user acceptance testing. To succeed in this role, the BA must have a natural analytical way of thinking and ability to explain complex concepts to non-technical users.

Are You?

• An analytical thinker and problem solver with strong attention to detail
• Detail-oriented and capable of delivering high levels of accuracy
• An excellent communicator – written, presentation & verbal
• Curious about technology and the people who create it
• Eager to learn about new processes

Key Responsibilities

• Collaborating closely with the Development team to ensure product features meet specific requirements
• Evaluating business processes, uncovering areas of improvement and developing, implementing and validating solutions in line with business requirements
• Staying up to date with the latest processes and IT advancements to automate and modernize systems
• Managing Customers’ expectations, road mapping and release planning
• Performing data analysis to support business decisions
• Drafting high level project plans and product requirements documents
• Performing basic data analysis
• Participating in product testing activities

Qualifications & Experience

• BSc in Business, IT or Project Management.
• An additional professional qualification is an added advantage
• Experience performing business Analysis, Planning & Monitoring
• Experience performing requirements engineering, Process Modeling, cost benefits analysis and stakeholder analysis
• Experience processing raw data and presenting it in the form of reports
• Proficient & broad understanding of Agile Software Development and Project Management lifecycle practices
• Excellent stakeholder management
• Advanced proficiency in MS Excel.
• Knowledge of working with other MS Office 365 systems (Excel, Powerpoint, Access, OneDrive, Outlook, Sharepoint, PowerBI etc).

Job benefits

• Paid Internship
• Working in an inclusive and collaborative environment that highlights creativity, encourages curiosity and celebrates success
• Tools and technology needed to create meaningful customer experiences
• We hire you for your skills – not for just a job; you can grow with us. You will not only be prepared for success in your role, but also for a successful career
• Flexible work culture that allows a healthy work / life balance
• Online and in person learning & development opportunities