• Provide strategic and operational oversight of the Technical Programs and Grants and ensuring mechanisms and tools are in place for effective/accountable implementation of projects (end on time, on target, and within budget)
• Ensure programmes in Rwanda have the necessary resources and competencies to live out WV’s Christian faith with boldness and humility through programme choices and through clear, appropriate communication with external stakeholders
• Develop a culture of excellence with regards to the planning and implementation of projects, including periodic and targeted reviews of challenging projects to ensure completion and optimum expenditure rates
• Spearhead coordination between departments to promote information sharing, joint planning, and problem-solving, especially amongst DM, M&E, and Technical Advisors within fragile contexts to support operational effectiveness
• Must possess thorough understanding of and appreciation for M&E/QA, DM, and Programme Development
• Develop and communicate WV Rwanda National Office systems, guidelines, and strategic initiatives
• Ensure effective support mechanisms are in place to facilitate the strategic initiatives of the organization: food security and livelihoods, health and nutrition, WASH, child protection and participation, education, emergency assistance, and Area Rehabilitative Programming
• Ensure effective support mechanisms are in place to enable WV Rwanda  programmes to identify, include, and benefit the most vulnerable children (MVCs) and report their impact on MVCs
• Foster a culture of trust and mutual respect with the aim of empowering staff to take on more responsibility
• Provide strong and positive leadership to the integrated operations department ensuring competent and motivated staff are hired and retained.
• Support professional and personal development of staff through on-the-job coaching, identification of learning and training needs and opportunities
• Advise, approve, and monitor operations budgets, funding, expenditures and execution.
• Develop and implement strategies for intentional and mutual learning among operations staff between programs and between other regions (a wider geographical area).
• Ensure Sponsorship standards are adhered to
• Act as a role model in advocating/promoting the organization and stakeholder transformation according to organization’s vision and core values.
• Guide organisational change and improvement at a strategic and operational level.
• Build capacity of Operations Senior Leadership to execute their duties.
• Continuously share emerging information from GC and Support Offices for continued alignment

Portfolio Management.

• Provide leadership in formulating strategies and plans for risk reduction programming, emergency preparedness, and response activities
• Assess and report on risks that the program portfolio may experience, and ensure proper risk mitigation and management system is in place, including security and emergency preparedness protocols.

• Spearhead portfolio growth, developing strategic relationships, operationalizing growth opportunities, and developing proposals
• Develop mechanisms to ensure integrated programming and proposal development
• Champion integration, ensuring strategic priorities support WV Rwanda National Office strategy
• Develop and implement effective systems for strategic and adaptive management, ensuring operational plans are in place and programmes are able to make necessary adjustments to plans and budgets during implementation, in the interest of continuous improvement
• Ensure programme plans include clear strategies to strengthen the sustainability of outcomes and  ensure progress towards sustainability is measured and reported in all programmes
• Champion key humanitarian standards and sector standards in the National Office and at the field level
• With Strategy and Quality Assurance team provide leadership in strategy formulation, and align National Office Strategy to local context and local development realities.
• Cultivate an atmosphere of trust for the creation and delivery of high quality, effective, and accountable programming
• Develop a business plan for Operations in alignment with strategy and plans of other departments.
• Provide leadership and support, in close partnership with Ministry Quality team, for new programme development, improvement in programme quality, and programme transition in line with business plan.
• Ensure the proper integration of Advocacy, HEA, sectoral programs and cross-cutting themes (e,g, child protection) in programming across all funding types.
• In partnership with the finance unit, ensure planning and budgeting process is aligned and operating smoothly
• Ensure project assessments are done in preparation for negotiation for growth with support offices.
• Oversee and ensure development of quality designs/plans of all development in WV Rwanda (Including HEA and Grants) and ensure implementation to achieve Child Well Being outcomes and in line with the National Office strategy and partnership standards
• Monitor programmes / projects performance towards targets, outcomes, and deliverables and initial actions as appropriate to speed, stop, and continue with chosen paths (investment and dis-investment decisions).
• Develop and support programme or projects implementation capabilities (staff, systems, and processes that will lead to better delivery).
• Provides on going monitoring and environmental intelligence to identify threats and appropriate disaster response mechanisms.

• Champion WV Rwanda engagement in government and with donors, promoting WV leadership when possible
• Promote information-sharing mechanism and internal stakeholder engagement to encourage cross-functional coordination amongst all functions and field operations and actively address issues that affect project success
• Proactively ensure there is a system in place to coordinate amongst Support Services, Strategy and Quality Assurance, P&C, and the Programme Design Unit to address field-based team needs and to sustain growth in various field locations
• Develop strategic networks enabling World Vision to leverage a collective voice in favor of children and families, communities, and partners
• Ensure representation of WV’s strategic pillars with government and partners
• Maintain effective communications and pro-active relationships with Support Office partners, including visits by donors.
• In coordination with ND and Support Offices, develop and maintain pro-active relationships with bilateral and multilateral representatives in country.
• In coordination with the Senior Leadership Team work closely with regional office directors in relation to implementation of Partnership initiatives, capacity building of national office staff, and knowledge sharing within the region.
• In the spirit of twin citizenship, contribute to knowledge sharing and collaborative learning through internal avenues such as the Operations Leader CoP.
• Collaborate with other Departments (P&C, Communications, Finance, and Ministry Quality, Supply Chain etc) to ensure timely delivery of programmatic inputs (human, financial, policy & strategy, machinery, and material supplies) to programmes and actively participate in all relevant processes.
• Chairs and coordinate integrated programming meeting including Quality Assurances Lead, P&C Lead and Finance Lead to ensure all parties that supports programmes work together in harmony
• Foster a spirit of engagement with other agencies to promote better coordination, joint action, and partnership

• Ensure all organizational policies, procedures, and compliance regulations are in place, understood, and followed
• Ensure awareness of donor and Support Office requirements, including the timely preparation and submission of quality narrative and financial reports
• Work closely with the Finance Director and support programme teams to develop, manage, and monitor project budgets, ensuring value for money and that project expenditure is within agreed budgets
• Champion the implementation of audit recommendations
• Spearhead risk planning and ensure control measures are in place and in use
• Lead the identification and resolution of challenges which impact audit compliance and/or contribute to risk
• Cultivate an atmosphere of good stewardship, accountable ministry, and diligent compliance with internal and donor-imposed processes

• Must promote high team morale, especially within highly stressful fragile contexts and environments
• Ensure quality staff are attracted, retained, and developed to effectively work within a fragile context
• Ensure there are clear and deliberate retention plans specific to individual staff members and succession plans in place
• Effectively line manage and coach the Operations Managers, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making and management approaches, as well as ensuring staff care measures are in place and followed
• Promote people management systems
• Champion performance management mechanisms, ensuring full participation and quality results to promote staff engagement and a culture of excellence
• Cultivate an atmosphere of staff empowerment and motivation leading to active participation in programme initiatives, lead by example, and actively engage with all staff

• Ensure security and risk mitigation measures are in place and in use
• Ensure adherence to Core Security Requirements
• Ensure that staff have the necessary tools to complete the tasks as assigned to them, including, but not limited to, communications tools such as telephones, radios, and internet access
• Ensure that staff housing is safe and fulfils required guidelines, transport is safe and reliable, and that safeguarding/community accountability mechanisms are in place and in use
• Lead the timely implementation of security recommendations
• Promote a culture of security awareness and risk reduction amongst staff

• Carry out additional responsibilities as assigned by the Programme Director
• Ensure the spiritual well-being of Christian staff members
• Foster a framework for the development and practice of interfaith initiatives amongst staff

• Advanced degree in Developmental Studies, Public Policy, International Relations, Business Management, or any relevant Social Sciences and/or 8+ years of experience in emergency response, development programming, and/or fragile contexts
• Minimum of 5 years of progressive management experience in complex/protracted emergencies, recovery operations, and fragile contexts as applicable
• Proven ability to manage a large and diverse programme portfolio with multiple donors
• Familiarity with EU, USAID/OFDA, DFID, CIDA, AusAID grant compliance and procedures
• Capacity to provide solid leadership within fragile and complex contexts
• Ability to be agile and possesses strong decision-making skills
• Possesses strong problem-solving skills and is a proactive problem solver who is able to unravel and solve multiple complex challenges in an agile and efficient manner
• Must possess knowledge of humanitarian industry, including Sphere standards, HAP, NGO Code of Conduct, and Humanitarian Charter
• Must possess experience in staff security, safety management, and staff care within a complex, insecure, and fragile environment
• Must have experience in Programme design, monitoring, and evaluation in complex contexts
• Proven financial, logistical, and procurement management skills
• Strong ability to work with various partners, local authorities, local organizations, and NGOs to develop and maintain positive external relationships
• High emotional intelligence and rooted in Christian values

training, license,

registration, and

certification

• Very strong organizational, management and negotiation skills
• Demonstrates well-developed interpersonal skills
• Must possess sound people management skills and effective cross-cultural / pluralistic context capabilities
• Excellent communication skills, both verbal and written, with computer proficiency
• Must adhere to pre-determined security standards
• Ensures gender perspective in the scope of work